Team Support Specialist I (Boston, MA/ Hybrid)

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Team Support Specialist I for our Care team in Massachusetts.

This is a hybrid role with a required commute of 3 days per week into our Charlestown, MA office.

Department & Position Overview: 

Working closely with direct team, clients, caregivers and departments across the business, your goal will be to provide support to Care Managers and Nurses on your team to ensure a seamless Customer Service experience for clients. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.

Every Day You Will: 

• Work closely with the Care Managers and Nurses to schedule assessments and monthly visits
• Conduct reviews with active clients
• Complete verification of forms for caregivers and patients
• Review data for errors and correct information
• Other duties as assigned to support collaboration across our teams

Ideal Candidate Will Possess: 

• Proven exceptional Customer Service
• Above-average geographical knowledge of the state of Massachusetts
• Strong logistical planning and routing skills
• Demonstrates poise and patience when interacting with customers
• 2+ years of previous experience in a similar position preferred
• Motivation to meet and/or exceed case management targets or metrics
• Excellent written, and verbal skills
• Proficient in computer and phone systems
• Bilingual in Spanish, or other languages desired
• Skilled at multitasking, with strong communication and organizational abilities
• Ability to solve problems, conduct compliance reviews
• Ability to adapt to evolving departmental changes

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations.   

We pride ourselves on our values which drive the level of care that we deliver to our patients: 

• Here For You (An attitude of service, empathy, and availability) 

• Own It (Drive and ownership) 

• Do the Right Thing (High integrity) 

• Be Positive (Great attitude and a can-do positive approach to challenges) 

Join our team and make a positive impact on the lives of others! We are looking for a Team Support Specialist for our FreedomCare team in Massachusetts. 

This is a hybrid position with a 3 times per week commute into our FreedomCare MA office: 529 Main St,. Suite 304 Charlestown MA 02129 

Department & Position Overview: 

Working closely with direct team, clients, caregivers and departments across the business. Your goal will be to provide support to Care Managers and Nurses and providing onboarding support to ensure a seamless Customer Service experience for clients.  We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us. 

Every Day You Will: 

• Work closely with the Care Managers and Nurses to efficiently schedule assessments and monthly visits 

• Perform new client orientations using Zoom 

• Conduct status reviews with active clients 

• Complete verification of enrollment forms for caregivers and patients 

• Review data for errors and correct information 

• Other duties as assigned by leadership 

Education and Experience 

Ideal Candidate Will Possess: 

• High School Diploma or GED 
• 3-5 years of CX experience
• Prior management or supervisory experience (preferred) 
• Proficiency in using office software (e.g., Microsoft Office suite). 
• Experience using a CRM (Salesforce is a plus)  

Qualifications: 

• Proven exceptional Customer Service 

• Above average geographical knowledge of the state of Massachusetts 

• Empathy and patience when dealing with customers; Prior experience with the elderly population, preferred 

• 2 years of previous experience in a similar position preferred 

• Excellent written, and verbal skills 

• Proficient computer, phone knowledge 

• Experience using a CRM (Salesforce is a plus) 

• Bilingual in Spanish, or other languages desired 

• Adept at multitasking, excellent communication (written and verbal) and organization skills 
• Adhere to evolving changes within the department   

Why work at FreedomCare? 

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. 

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! 

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. 

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