Technical Account Manager - ProcessMaker

ProcessMaker is a leading AI-enriched process automation platform that helps organizations optimize and scale their business operations. By combining workflow automation, AI-driven decision-making, and advanced analytics, ProcessMaker empowers businesses to streamline complex processes, improve efficiency, and enhance customer experiences.

Please see below requirements for the Technical Account Manager.

Key Responsibilities: 

• Be part of the implementation of software projects.
•  Follow best practices and coding standards, while keeping in mind the scope, goals and deliverables.
• Review User Guides and Technical Guides. - Identify bugs and issues in each project developed in ProcessMaker. 
• Coordinate internal resources and third parties/vendors for the flawless execution of projects. 
• Manage changes to the project scope, schedule, and costs using appropriate verification techniques. 
• Function as an integral part of the team, actively contributing towards the development of our services. 
• The position requires constant communication with clients and teams in English. 
• Establish and maintain relationships with third parties/vendors.

Essential Functions:

• Programming in PHP, Laravel, VueJS and other (scripting) languages if this is needed. 
• The position requires constant communication with clients and teams in English. 
• Report all issues or constraints to the team and Technical Lead. 
• Review the Jira system to complete the assigned tasks during the day. 
• Be able to inform in the scrum meeting the status of the tasks assigned in the day.

Minimal Qualifications:

• Proven experience as a Software Engineer or similar role. 
• Technical background with a solid understanding of software development and web technologies. 
• Strong understanding of software development lifecycle (SDLC) and Agile methodologies. 
• Exceptional communication in spoken English. 
• Experience working with remote and on-site multicultural teams. 
• Strong problem-solving skills and ability to manage multiple projects simultaneously. 
• Bachelor’s degree in Computer Science, Engineering, or a related field.