Technical Account Manager (TAM)

DEI&B (Diversity, Equity, Inclusion & Belonging)

At SafeBreach, we celebrate the rich diversity of our team, where every employee's unique perspective is a valued thread in our collective success. We are unwavering in our commitment to fostering an inclusive workplace that nurtures a sense of belonging and empowers each individual to unleash their full potential. We are dedicated to creating opportunities for collaboration, innovation, and meaningful career growth, ensuring that every voice is not just heard, but cherished.

💼 Title: Technical Account Manager (TAM)

📍 Location: India (Hybrid - Remote with occasional travel)

⏱️ Work Pattern: Autonomous role requiring independent work during APAC business hours

🤝 Reporting To: Sr. Director, Global TAM and Support

🗺️ Territory Served: APAC region

💸 Salary Range: 36-40 Lakhs

🌟 OPPORTUNITY HIGHLIGHTS

Are you passionate about solving real-world security challenges and building lasting customer relationships?

SafeBreach is seeking a Technical Account Manager in India to serve as a trusted advisor to our APAC customers—driving value, adoption, and growth with our industry-leading exposure validation platform. In this role, you will work autonomously during APAC hours, managing enterprise relationships and delivering technical excellence independently while collaborating with global teams.

👋 WHO WE ARE

SafeBreach is the only Adversarial Exposure Validation solution built for large, complex environments—validating defenses before and after a breach. With proactive control testing (Validate), live post-breach propagation (Propagate), and an AI engine that accelerates analysis and remediation, we simulate attacker behavior to show not just where defenses could fail, but exactly how a threat actor could move and their potential impact. Powered by SafeBreach Labs and the industry's largest threat library, we help teams continuously validate and strengthen their cyber resilience.

🚀 THE IMPACT YOU WILL HAVE

• Build and foster relationships with customers while driving engagement, retention and growth.
• Act as a trusted advisor to develop success plans aligned to the business objectives and strategic priorities of the customer - Identify measurable goals and timelines to help customers onboard and grow
• Serve as customer advocate with internal stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
• Participate in communications within the team to share best practices and learn about new technologies and complimentary security applications.
• Drive conversations with SMEs and leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
• Translate customer product usage data into actionable advice for customers
• Establish regular touch-points with assigned customers per the established SLAs to review progress against strategic and technical objectives.
• Proactively identify issues and coordinate with SafeBreach teams to remediate issues as they are identified. Leverage internal tools like Gainsight to archive customer activity and other key data points centrally.
• Drive contract renewals and identify opportunities for account expansion and upsell.

🧬 WHAT SETS YOU APART

• Professional Experience: 5+ years in customer-facing roles such as Technical Account Manager, Support Engineer (Tier 2/3), or Professional Services within cybersecurity or SaaS companies
• Technical Proficiency: Strong experience with MITRE ATT&CK framework and detection engineering principles
• Security Tools: Hands-on expertise with SIEM, EDR, firewalls, threat intelligence platforms, vulnerability management, and penetration testing tools
• Infrastructure Knowledge: Comfortable working across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux)
• Offensive Security Concepts: Familiarity with Breach and Attack Simulation (BAS), pentesting, threat hunting, red teaming, Continuous Threat Exposure Management (CTEM), and Adversarial Exposure Validation (AEV)
• Customer Success: Proven track record delivering workshops, supporting enterprise customers, and driving post-sales success and adoption
• Project Management: Skilled at cross-functional collaboration, project ownership, and managing complex technical implementations
• Communication: Clear, confident communicator with the ability to engage both technical teams and executive stakeholders
• Independence & Self-Management: Ability to work autonomously during APAC hours, prioritize effectively, and drive results independently

💥 EVEN BETTER IF YOU HAVE

• Deep expertise in offensive security methodologies: BAS, pentesting, threat hunting, red teaming, CTEM, or AEV
• Proficiency in Python or other scripting languages to customize and extend SafeBreach capabilities
• Experience working in a startup or rapidly scaling company environment
• Industry certifications such as CISSP, OSCP, CEH, or similar security credentials

❤️ YOU WILL LOVE THIS JOB IF

• You are passionate about our mission: enabling enterprises to identify gaps in their security architecture by leveraging cyber attacks
• You are a natural team player who thrives in fast-paced startup/scaling environments and can work effectively across global teams
• You excel at working independently, can deal with ambiguity, wear multiple hats, and handle ever-changing goals and priorities
• You enjoy building strong customer relationships and serving as a trusted technical advisor
• You are excited about continuous learning and staying current with evolving cybersecurity threats and technologies

😎 WHAT'S IN IT FOR YOU

Our offering includes a competitive selection of health & wellness policies (health, dental, vision, and more), highly competitive salary, 100% remote work flexibility, flexible time off, and excellent growth opportunities.

🤝 HOW WE'LL GET TO KNOW EACH OTHER

We view interviewing as a two-way street. We want you to interview us just as much as we interview you! (Avg. timeline: 21-28 days)

Step 1: The Intro (15 min) 

A casual meeting  with the Talent team to break the ice.

Step 2: The Vision (45 min)

Connect with your future Manager to discuss the role, the challenges, and how you can make an impact.

Step 3: The Squad (35-60 min each)

Meet the people you’ll be in the trenches with—your peers and cross-functional partners. You will be evaluated on your technical skills, and you will be able to ask them anything!

Step 4: The Big Picture (45 min)

Discussion with our VP of People to ensure our values and long-term goals align with yours.

Step 5: The Offer

If the vibe is right, we make it official!