Technical Account Manager
Vapi (/ˈwɑːpi/):
We’re creating the shift to voice as humanity’s default interface.
We’re the most configurable platform for deploying voice agents.
We’re grown to 400,000 developers in 20 months, adding 2,000+ every day.
Why We’re Hiring This Role:
Our largest customers rely on Vapi for mission-critical CX use cases.
We need a TAM to ensure customers have success in-pilot, scale reliably, adopt new features, and expand usage.
What You’ll Do:
30 Day: Learn how enterprise customers deploy and monitor their voice agents on Vapi.
60 Day: Serve as the primary liaison to Enterprise customers—best-practice guidance, quarterly business reviews, and acting as a bridge to our Forward Deployed Engineering team.
90 Day: Drive adoption and retention by proactively managing performance, roadmap alignment, and upsell opportunities.
Who You Are:
You’ve seen Series B to F.
You’re managed million-dollar F500 technical deployments.
Bonus: You’ve built your own startup.
Why Vapi:
Generational impact: Build human interface for every business.
Ownership culture: 90% of company is previous founders.
Kind team: The founders Jordan and Nikhil are Canadians.
Tier-1 Investors: YC, KP seed, Bessemer series A.
What We Offer:
Real stake: We offer competitive salary and excellent equity ownership.
Comprehensive health coverage: medical, dental, and vision plans.
Team love: We love hanging out and do quarterly offsites.
Flexible time off: take what you need.
More: catered meals and transportation, gym & coaching stipends!
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