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Technical Customer Success Manager (Remote from Massachusetts)

Jobgether Massachusetts 1 day ago

support

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Customer Success Manager in Massachusetts.

This role offers the opportunity to lead and manage the success of strategic customers in a fast-growing, cloud infrastructure and DevOps-focused environment. As a Technical Customer Success Manager, you will be responsible for driving customer adoption, satisfaction, and expansion while serving as the primary technical advisor for enterprise accounts. You will collaborate with cross-functional teams to ensure measurable outcomes for customers, deliver technical expertise, and shape customer success strategies. The ideal candidate combines strong technical knowledge with exceptional communication skills and a customer-first mindset. This is a fully remote position with occasional in-person team gatherings, offering autonomy and a direct impact on the company’s growth and customer experience. You will play a critical role in maintaining strong customer relationships and helping clients achieve their strategic objectives.

Accountabilities:

Own the customer lifecycle from onboarding to adoption, expansion, and renewal, ensuring success for strategic accounts.

Develop trusted relationships with CTOs, VPs of Engineering, and DevOps leaders, conducting executive business reviews and aligning solutions to business outcomes.

Drive value realization by defining success metrics, identifying use cases, and delivering measurable outcomes with the platform.

Proactively monitor customer health, identify risks, and implement action plans to mitigate churn.

Shape and enhance customer success programs, including onboarding, training, and enablement initiatives.

Serve as a technical expert, helping customers understand product capabilities and advising on best practices, while providing feedback to improve the product roadmap.

Facilitate Customer Advisory Boards and other engagement initiatives to strengthen strategic relationships.

Requirements:

6+ years of experience in customer success, account management, or technical consulting with enterprise-level SaaS or infrastructure accounts.

Strong understanding of cloud infrastructure (AWS, Azure, GCP), DevOps practices, and infrastructure-as-code (IaC) tools such as Terraform.

Strategic mindset with the ability to identify growth opportunities and develop long-term customer success plans.

Exceptional communication and relationship-building skills with executive stakeholders and technical leaders.

Project management experience for internal initiatives or customer trials and PoCs.

Problem-solving and proactive approach to complex customer challenges.

Data-driven mindset with experience tracking customer health, measuring success, and informing strategic decisions.

Startup-compatible, hands-on attitude with a bias for action.

Bonus: SQL skills to leverage customer data for actionable insights.

Benefits:

Competitive base salary with commission-based on-target earnings of $155K–$200K USD.

Fully remote work with flexible schedule across US and Canada time zones.

Professional development opportunities and growth within a fast-paced company.

Above-market equity and progressive equity plans, profit-sharing bonus based on company performance.

Personal budget of $1,000 USD per month for workspace, wellness, or learning.

Hardware budget for new computers upon joining.

Medical, dental, and vision insurance with significant company contribution.

Regular in-person team meetups in attractive locations.

Full company support from Marketing, Sales, and Solutions Engineering teams.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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