What is the salary for the Technical Customer Support Associate position at Narmi?

The salary range for this Technical Customer Support Associate position is $68,000 to $75,000 per year. Actual compensation may vary based on experience, skills, and location.

Where is this Technical Customer Support Associate position located?

This is an on-site position at Narmi located in United States, North America.

How do I apply for this Technical Customer Support Associate job at Narmi?

Click the 'Apply' button on this page to be redirected to Narmi's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

Narmi is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at Narmi.

Technical Customer Support Associate

$68k - $75k

Narmi United States Today

support

About Us

Narmi is how community financial institutions unlock the very latest capabilities in digital banking, account opening, and lending so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the U.S. The results speak for themselves: our customers have grown deposits, revenue, and customer satisfaction, with one of the first institutions powered by Narmi recognized by Bankrate and NerdWallet for delivering the #1 digital banking experience in the country.

About the role:

We're looking for a customer-obsessed, detail-orientated Technical Customer Support Associate to help us deliver best-in-class support to our growing customer base. Customers are the lifeblood of Narmi, and our team is filled with colleagues looking to delight customers throughout the Narmi customer journey.

Our team puts Service at the heart of everything we do. This is an external-facing role which will communicate directly with customers and collaborate regularly within our internal Delivery, CS, Engineering and Product teams. This role is ideal for someone who is collaborative, solutions oriented and familiar with supporting customers in financial services, fintech or other SaaS-based solutions.

At Narmi, how we work is just as important as what we build. We call this The Narmi Standard:

High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care.

Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity.

Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a northstar to anchor your efforts to that goal.

High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others.

What you'll do:

Provide front-line support for Narmi Customers

Communicate with customers to efficiently resolve questions and issues

Conduct troubleshooting to investigate or recreate technical inquiries

Act as a subject matter expert for Narmi products, providing information and empowering customers with available self-service tools

Understand financial institution staff and end user needs to offer best-in-class guidance and support to maximize user experience, platform adoption and value

Impact an evolving support team and digital platform

Identify and advocate for opportunities to improve the customer support and product experience

Escalate customer feedback when needed to build upon internal awareness of financial institution staff and end user experiences

What you'll bring:

2-3+ years in a technical customer support role

Ability to effectively prioritize and execute tasks in a fast-paced, high-pressure environment

Demonstrated thoroughness and accuracy when tackling tasks

Experience navigating ambiguity and problem-solving

Excellent communication skills and comfort in customer-facing conversations

B.A. or B.S. degree

Preferred

Prior SaaS-based technology, financial services, and/or digital banking experience

Familiarity with SaaS based infrastructure and interpreting payload logs, error handling, etc. to diagnose issues

PST or MT timezone to cover West Coast customers

What you can expect:

Work cross-functionally within a collaborative team across Delivery, Customer Success, Engineering and Product

Contribute directly to the success of financial institutions leveraging Narmi to provide digital experiences to their end users

Join a growing fintech that values team member growth, collaboration, ownership, and thoughtful execution

The expected annual base salary for this role in NYC/CA is $68,000 - 75,000. Base salary is only part of your total compensation. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash and equity bonuses. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits (medical, dental, vision) package.

We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.

Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not from a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at security@narmi.com.