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Promethean

Technical Customer Support Representative

Promethean Wroclaw Today
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A Technical Customer Support Representative (TCSR) provides 1st and 2nd line telephone, e-mail and chat technical support to a customer base supporting Promethean bespoke software and hardware.

Working hours: 3:00 p.m.–11:00 p.m. (second shift, supporting the US market)
Hybrid model: 1 day in the office, 4 days remote.
Salary ranges: 65,100 - 89,400 PLN annually + annual bonus

Job Duties and Responsibilities:

  • Problem solving with the customers to bring about a speedy resolution to their enquiries.
  • Handle a substantial number of customer calls/emails/chats resolved in timely manner and to and excellent level of customer satisfaction.
  • The maintenance of a detailed history on the Call Management System of all issues reported to customer support.
  • Achieve agreed targets (KPIs) and deliver excellent customer service.
  • Deciding how best to resolve a customer query, deciding which queries need to be escalated and working with the appropriate teams to resolution.
  • The development of allocated projects designed to raise efficiency within the department, and overall customer satisfaction.

    • Job Skills and Qualifications:

  • 2 – 3+ years helpdesk experience
  • Have good working knowledge of computer configurations and operating systems
  • Excellent time management and organizational skills,
  • Excellent communication skills
  • Excellent customer care skills
  • Previous knowledge of project work
  • Language Skills: Excellent English, written and verbal
  • Language Skills: Other languages spoken fluently - nice to have (not required)

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