Technical Operation Manager
We are an electric performance brand, determined to improve the society we live in. Our focus is on uncompromised design and technology. Passion and emotion drive us, electricity and innovation drive our cars. Our products are excellent, efficient, and entertaining. We don’t believe in shortcuts; we innovate constantly, and we are relentless in our pursuit of the best. We need people who share our vision.
Let us describe the challenge we offer
Reporting into Head of Car Service, you will be the Technical Subject Matter Expert for Polestar Korea tasked with product quality in the market and providing robust, accurate and timely repair information for our partners and customer vehicles as well as new car tech training. You will be the key contact between all local Polestar business team and the Global Quality teams to identify, track and implement proactive concern resolutions.
What you'll do
Provide technical direction to the Korean team and wider partners.
Monitor & analyze market quality issues from warranty data, vehicle report and online community posts.
Report issues to global quality teams to identify, follow up and share information to local Polestar service points and all related parties.
Support Polestar service points networks, Customer care center and Roadside assistance team with technical expertise, knowledge transfer, assistance leading to customer complaint cases resolution.
Perform on-site support for Polestar internal events & customer vehicles as a flying doctor.
Support & perform new car training both for internal & external parties such as Polestar specialists, Customer care & RSA agents, PDI Center and fleet partners.
Maintain & manage Polestar Training Hub (PTH) courses and user accounts.
Perform government reporting especially for technical, warranty data & service campaigns.
Work cross-functionally with Polestar Korea departments to ensure continuity of business and further develop this emerging brand in the market.
Who you are
This role forms part of the Polestar Korea Car Service Repair Experience (CSRX) team. You will take a delivery-focused role working closely with all areas of the business, ensuring that you will be deeply involved in the different technical subject matters and should be able to talk and breathe Agile in the online sales environment.
Minimum 3 years and up to 10 years of proven strong track record of performing a similar role, with demonstrable skills managing and delivering technology enabled projects. If have proven related working experience less than 3 year, it is also considered with basic technical skill background and solid working experience.
Experience in quality control, technical support, technical training for a car brand
Knowledge of automotive structure especially for electric propulsion highly recommended.
Basic communication skills both written & verbal that allow you to successfully communicate with HQ counter partners & all local Polestar team and customers.
Exceptional cross functional collaboration and a strong mindset to solve cases as well as customer care.
At Polestar, you will be part of a cross-functional and international team, with English as a natural language for written and spoken communication. Since Polestar’s in a scale-up phase you thrive by working in a fast-paced environment.
People at Polestar
We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.
We are an electric performance brand, determined to improve the society we live in.
Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.
Are you ready for the journey? Which is electric by the way...