Technical Specialist - Infrastructure

Viva Energy Australia is seeking a Technical Specialist – IT Infrastructure, a senior-level role responsible for overseeing and guiding the design, development, implementation, and maintenance of IT Infrastructure platform systems across the Viva Group (Energy, Retail & Commercial). This position requires a deep technical background and strong leadership capabilities to ensure the delivery of robust, scalable, and secure infrastructure services.

The Technical Specialist will play a key role in driving platform initiatives, enhancing infrastructure performance, and ensuring seamless integration of core systems. In addition to providing high-level technical expertise, this role will influence infrastructure strategy, support complex issue resolution, and collaborate closely with internal technology teams and external partners to ensure operational excellence.

Responsibilities & Requirements

• Design and lead the delivery of robust, scalable IT platform solutions that support Viva’s energy, retail, and commercial business.
• Collaborate across teams — including Architecture, Engineering, Infrastructure, Cyber Security and Applications — to build integrated, high‑performing platform systems.
• Define technical requirements and architecture, ensuring platforms meet performance, security, and scalability standards.

System Integration & Delivery

• Oversee end‑to‑end integration of platform components, ensuring seamless interoperability.
• Plan and execute deployment strategies that minimise disruption and ensure smooth implementation.

Performance, Monitoring & Optimisation

• Implement and maintain monitoring tools to track platform reliability and performance.
• Proactively identify and resolve bottlenecks, ensuring systems remain efficient and stable.

Security & Compliance

• Partner with Cyber Security to embed strong security controls across all platform systems.
• Ensure solutions meet industry standards, governance requirements, and privacy regulations.

Support, Troubleshooting & Continuous Improvement

• Act as a senior escalation point for complex technical issues, providing expert troubleshooting.
• Implement proactive measures to reduce incidents and platform risk.

Innovation & Technology Leadership

• Stay across emerging technologies and industry trends, recommending improvements that enhance capability and efficiency.
• Drive adoption of innovative solutions across the platform ecosystem.

Documentation & Reporting

• Maintain clear, comprehensive technical documentation, architecture diagrams, and SOPs.
• Provide regular updates on platform performance, project progress, and key activities

Qualifications

• 10+ years’ experience in Windows and/or Linux Systems Administration in senior or lead roles
• Strong expertise across:
  • Windows Server 2016/2019/2022 & RHEL lifecycle management
  • VMware vSphere (HA/DRS, capacity planning)
  • Azure IaaS VM design (sizing, availability sets/zones)
  • SAN/NAS, Azure Storage, backup/DR with immutability
  • Azure landing zones, RBAC, networking, Terraform/DevOps automation
  • Identity (Entra ID/MFA), CIS baselines, vulnerability management, encryption
  • Observability tools (Azure Monitor, Log Analytics), incident/problem management
• Experienced with physical and virtual infrastructure environments
• Retail POS infrastructure experience (Microsoft POS ideal)
• Strong knowledge of O365, Active Directory, Group Policy, Windows Server, Azure and messaging platforms
• Hands‑on experience designing, deploying and supporting cloud systems (Azure preferred)
• Solid understanding of cloud computing, IaC, and containerisation
• PowerShell and SQL scripting skills
• Familiar with CI/CD, DevOps practices and modern deployment pipelines
• Strong networking, security and infrastructure best‑practice knowledge
• Excellent problem‑solving skills with the ability to resolve complex technical challenges
• Effective communicator with strong leadership and stakeholder engagement skills

Additional Information

We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.

Please note: This role is being sourced through Viva Energy Australia, therefore we will not be accepting applications via external recruitment agencies.