Technical Support Analyst - German Speaking

"Resolving issues, empowering customers — one solution at a time."

A customer-focused role dedicated to delivering fast, reliable technical support while turning challenges into solutions. This position combines problem-solving, clear communication, and a passion for helping customers to ensure every interaction adds value.

Responsibilities:

• Take ownership of customer issues and ensure they are resolved efficiently and effectively;
• Diagnose and troubleshoot hardware and software problems to identify appropriate solutions;
• Escalate unresolved issues to the appropriate internal teams, following standard procedures;
• Communicate clearly and professionally with customers, adjusting to their technical level and pace;
• Provide accurate information about products and services, following established support guidelines;
• Ensure timely resolution of issues while maintaining high-quality service in every interaction;
• Escalate service-related concerns to the correct department as needed, in line with company processes;
• Comply with all data privacy and security policies during customer interactions;
• Collaborate positively with team members, customers, and other departments.

Requirements

• At least high school diploma;
• Proven working experience in BPO and/or Customer Service environment;
• Excellent German and English language skills;
• Strong knowledge of Microsoft Office products.

Benefits

• Competitive salary and benefits (incl. cafeteria);
• Paid onboarding and continuous learning;
• Supportive, multilingual team environment;
• Career growth opportunities in a rapidly expanding support center;
• Modern office space and tools designed for collaboration and success.