Technical Support L1

Join GoMining as a Technical Support L1 Specialist and help our users navigate the world of crypto mining! We’re looking for a tech-savvy problem solver with great communication skills to assist our customers and resolve issues.

Responsibilities:

• Receiving and handling initial user inquiries through various communication channels.
• Communicating with clients via messengers, email, and online chats.
• Managing complaints and conflict resolution to de-escalate issues.
• Providing consultations to customers about the company’s products (website/mobile app).

Requirements

• At least six months of experience in customer service.
• Proficient PC user.
• Friendly, tactful, and stress-resistant, with strong teamwork skills.
• Ability to multitask and handle large amounts of information.
• Attention to detail, reliability, organizational skills, and the ability to navigate complex situations.
• Excellent verbal and written communication skills.
• English proficiency at A2 level or higher.
  

Benefits

• Learning support - courses, English classes, and conferences (up to 100% reimbursement)
• Unique loyalty program - receive corporate digital miners and earn passive income with no investment
• Team retreats - company-sponsored stays at a villa in Turkey
• Memorable events with wow prizes - we celebrate big occasions in a big way
• “Employee of the Month” award - we recognize and reward our top performers
• Flexible days off — holidays based on your location + up to 15 sick days + up to 28 vacation days (with fast and automated approvals)
• New career tracks - real opportunities to grow into expert or top management roles
• Work-life fit - flexible hours and remote work. You don’t need to chase balance - here, work is a part of life, not the opposite. We aim to make work inspiring, not exhausting. For us, results matter most.