Technical Support Specialist I

About the Team: 

The Nielsen Marketing Cloud (NMC) Operations team is seeking a Technical Support Specialist 1. NMC is a Data Management Platform (DMP) that facilitates the collection, organization, and activation of data for audience targeting. As a part of the larger NMC Operations team, the Audience Operations team is specifically responsible for the creation, maintenance, and overall health of our Data-as-a-Service (DaaS) product offering.

About You:

• A self-starter with a high degree of motivation, proactive in taking ownership and setting high standards for work.

• A confident and fast learner who possesses the humility to seek help and guidance when necessary.

• Comfortable asking probing questions and challenging established processes to drive improvement.

• A strategic thinker who seeks to understand the "why" behind tasks, connecting individual contributions to broader business goals.

• A collaborative team player, willing to assist colleagues and take on new initiatives, and committed to sharing knowledge for team success.

• Eager to analyze data and explore the potential of AI to enhance and accelerate analysis.

• A desire to thrive in a culture that values openness, honesty, data-driven decision-making, and professional growth.

Responsibilities:

Audience Creation and Management:-

• Execute the operational process for creating audiences for Nielsen or branded data partners within the Data Management Platform. This includes utilizing established tools and protocols and conducting thorough quality assurance checks.

• Review and approve the mapping of data partner audiences into Nielsen's proprietary "whitelabel" audience taxonomies (offerings).

• Manage audience rules by adding, removing, or updating them to ensure accurate attribution of incoming data.

• Execute audience changes during bi-annual taxonomy updates, adhering to project timelines, and address high-priority ad-hoc requests.

• Lead the end-to-end custom audience build process specifically for Nielsen-owned datasets.

• Monitor audience scale to maintain taxonomy health and identify/report anomalies to relevant troubleshooting teams (e.g., Data Science, Digital Support).

Operational Collaboration and Support:-

• Collaborate with the broader NMC Operations team to ensure successful delivery of audiences to activation platforms.

• Partner with the Engineering team to report bugs in operational tools and identify opportunities for workflow efficiencies.

• Handle user and account creation within the Data Management Platform and resolve platform accessibility issues.

• Provide high-level operational support to the sales team, allowing them to prioritize sales activities.

Qualifications

• 1-3 years working in an analytics, data operations or similar role

• Bachelor’s degree in Information Technology/Systems, Computer Science or a related field

• Experience working with Google Suite tools; Sheets, Docs, Slides, etc.

• Skilled in Microsoft Excel; ability to analyze data in pivot tables and run basic formulas such as vlookups, concatenations, etc.

• Experience utilizing a ticketing system to manage work and interface with internal or external clients (ie Salesforce, Jira, Zendesk)

• Strong communicator with aptitude for high level of customer service skills; adheres to project timelines and ticket response SLAs

Preferred Qualifications: 

• Experience in the AdTech industry.

• Familiarity with ADLM tools such as Jira, Confluence, and OpsGenie.

• Prior experience in a client-facing role or managing client expectations.

• Experience working remotely for a global, multicultural company.

Additional Information

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

About the Company

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.