Technical Writer - Product Security Lead

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

Join our dynamic team supporting a premier global client in the consumer electronics and technology sector. As a Tech Writer / Project Manager, you will play a critical role at the intersection of product security, customer success, research science, and security consulting. Your technical writing acumen will drive operational excellence, streamline workflows, and strengthen cross-functional project delivery in a fast-paced, innovative environment.

We welcome candidates with strong technical and business communication skills, outstanding writing abilities, and a deep commitment to detail and organization. Experience in security is valued but not mandatory; we seek team members who possess project management expertise, have a passion for technology, and thrive in collaborative, continuous improvement cultures.

KEY RESPONSIBILITIES:

Stakeholder & Operations Management

• Request Triaging: Respond to stakeholder requests within 30 minutes, providing actionable follow-up within 48 business hours.
• Documentation Maintenance: Continuously update work instructions, guidelines, standards, and policies to reflect best practices.
• Third-Party Risk Assessments: Conduct initial risk analyses of new vendors and offer actionable recommendations to stakeholders.

Project Documentation & Editorial Leadership

• Project Doc Ownership: Lead the management, creation, and timely completion of all documentation for assigned projects.
  • Develop and refine document templates and decks (using Google Suite Products).
  • Facilitate quality and timely input from global Subject Matter Experts (SMEs).
  • Archive and systematically organize project documentation in secure repositories.
• Analytical Report Compilation: Aggregate and synthesize information for weekly, monthly, and quarterly reporting on security gaps and solutions.
• Editorial Oversight: Uphold clarity, structure, and precision in all written materials and executive presentations.
  • Ensure strong collaborating with SMEs to ensure technical accuracy and clarity in documentation and its intended audience.

Technical Research, Analysis & Knowledge Enablement

• Research & Analysis: Examine technical R&D initiatives to recognize confidentiality and security risks, translating insights into robust recommendations.
• Cross-Team Collaboration: Promote knowledge sharing and operational alignment across teams to foster excellence and innovation.
• Training Content Creation: Develop comprehensive internal learning resources, documentation, and training curricula for diverse audiences.

Strategic Communications & Meeting Management

• Meeting Facilitation: Actively support and occasionally lead Business Updates, Roundtables, and Weekly Team Meetings.
• Stakeholder Representation: Serve as a primary interface in cross-functional meetings, capturing and communicating key points, actions, and deliverables.
• Executive Reporting: Prepare and deliver concise, well-structured presentations of project findings and recommendations to senior leadership.

Process Optimization & Standardization

• SOP and Policy Stewardship: Direct routine updates and publication of Standard Operating Procedures, Work Instructions, and Best Practices for internal and client-facing groups.
• Resource Upkeep: Manage regular updates and accuracy of all internal standards, guidelines, trackers, and policy documentation.

Program Management & Performance Tracking

• Goal Alignment: Collaborate with leadership to define and implement both immediate and long-range objectives for programs and projects.
• KPI & Metric Management: Establish and monitor Key Performance Indicators (KPIs) to ensure program delivery is consistent with strategic goals.

ESSENTIAL CRITERIA:

• Technical writing, communication, and presentation skills are important for success in this role.
• Bachelor’s degree required (advanced degree in business management, sciences, history, political science or related discipline highly preferred).
• At least 3 years of experience in project management, technical writing, or an associated field.
• Proven mastery of technical, business, or procedural writing with a portfolio of high-impact deliverables.
• Strong interest and demonstrated aptitude for consumer electronics, technology, and VR/AR/MR ecosystems.
• Experience with customer success management or building relationships in cross-functional, matrixed organizations.
• Comfortable working independently and as part of distributed, multicultural teams.
• Exceptional organization and attention to detail; proven ability to handle competing priorities.
• Demonstrated ability to oversee multiple concurrent projects and adapt approach to shifting requirements with minimal guidance.

DESIRABLE CRITERIA:

• Familiarity with Reality Labs or similar advanced technology organizations is a plus.
• PMP certification advantageous but not required.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. 

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