Technician 3, Information Technology

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Install, configure, and maintain computer hardware, software, networks, and peripherals
• Diagnose and troubleshoot hardware, software, and network connectivity issues
• Provide technical support to end-users via phone, email, or in-person assistance
• Perform routine maintenance, updates, and patches on IT systems and equipment
• Set up and configure workstations, user accounts, and access permissions
• Monitor system performance and network operations to identify potential issues
• Maintain inventory of IT equipment, spare parts, and software licenses
• Document technical procedures, troubleshooting steps, and support tickets
• Collaborate with IT team members on infrastructure projects and system upgrades
• Support server operations, database connectivity, and backup procedures
• Report anomaly or non-compliance in relation to Ethics and Compliance policies of the Company
• Report near-miss, close-call and work safety violations in relation to workplace health and safety regulations
• Report product/production irregularity, anomaly, defectives in relation to product quality assurance

Qualifications

REQUIRED:

• Diploma or Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 1-3 years of experience in IT support or helpdesk role.
• Able to work in shift pattern to support Manufacturing.
• Strong customer service orientation.

PREFERRED:

• Experience in manufacturing or large-scale organization environment is a plus.
• Basic command of spoken and written English.

SKILLS:

• Windows and Linux operating system.
• Hardware components and peripherals.
• Network protocols (TCP/IP, DNS, DHCP)
• Troubleshooting and problem-solving skills.
• Time management and prioritization.
• Service-minded.

Additional Information

#LI-EL1

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Notice To Candidates: Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Western Digital Ethics Helpline or email compliance@wdc.com.

About the Company

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.