Telecommunications Engineer - CCNA VOICE

Job Description

· Extensive knowledge and experience of IP Telephony and Unified Communications design, configuration, and troubleshooting

· Extensive knowledge and experience with Cisco Unified Communications Manager, Cisco Unity Messaging, Cisco Unified Contact Center, Skype for Business (formerly Lync) as well as Polycom video conferencing room

· In-depth experience with multi-site, IP telephony and unified communications rollouts and migrations

· Experience migrating/integrating legacy PBX infrastructure to unified communications

· Quality Of Service understanding and configuration, able to customize across all Cisco platforms to support Voice, Video, and selected applications

· Experience deploying SIP trunking; both internally and externally hosted

· In-depth knowledge of Microsoft Lync

· Strong knowledge of the Cisco ISR G2 and G3 platforms, Nexus and UCS B/C series servers

· Design and implement of voice and video network infrastructures.

· Responsible for tier 2/3 troubleshooting.

· Design and deploy necessary controls to insure the network meets service levels.

· Troubleshooting, and on call rotation.

Qualifications

· B.S in Information Systems, engineering or equivalent with at least 6 years of related experience; additional years of experience may be substituted for formal degree

· Cisco CCNA Voice certification

· Project related experience in the planning, design, rollout and support for mid - large enterprise unified communications initiatives

· Strong Cisco and Microsoft UCC knowledge operating in a global environment

· In-depth knowledge of the various UCC technologies including IP Telephony, Instant Messaging/Presence, Video Conferencing, Web Conferencing

· Commitment to maintaining the highest standard of customer service is essential with outstanding oral and written communication.

· Process-oriented and able to work as a team

· Strong problem-solving and trouble-shooting skills

· Cisco routing and switching experience, including LAN/WAN/Security architecture

· Ability to work in fast paced environments and adapt quickly to changing situations

· Must be able to effectively handle stressful situations

· Strong communication skills

· Solid documentation experience with Visio, Word, Excel

· Ambitious and goal oriented, with initiative to work until job is complete

· Must be able to obtain a US Security Clearance

Preferred Additional Skills

• Cisco CCNP Collaboration certificate or equivalent experience

• ITIL Foundations v3 certification

Additional Information

All your information will be kept confidential according to EEO guidelines.