Tier 1 Support Analyst Intern
Tier 1 Support Analyst Intern
Customer Success Division
Hiring Manager: Support Manager, Tim Strobel
Mentor: Tech Support Team
Location: United States, Remote (Candidates must currently reside in the United States and be authorized to work here. We are unable to consider applicants located outside the U.S. or candidates who would require current or future sponsorship at this time.)
Full Time / Part Time (anticipated hours): Flexible 30-40hrs/wk
This is a 12 week internship starting May 26, 2026 and concluding on August 14, 2026. Candidates must be currently enrolled in an accredited degree program with a graduation date after August of 2026 to be considered.
Summary
The Tier One Support Analyst will participate as a member of our Dairy Tier 1 Support team, focused on assisting customers with their ongoing administrative and support needs. Additional special projects may also be identified for the intern to participate in.
What are some potential projects?
- Salesforce reporting
- Knowledge item creation
- Customer support portal assistance
- Participate in other assigned tasks and projects as well
What competencies can you expect to receive/improve?
- Understanding of, and hands-on experience, with Ever.Ag’s key software solutions
- Understanding of key aspects related to the dairy supply chain
- Hands-on experience with Salesforce.com’s Support Cloud solution
About You (Qualifications):
- Pursuit of Bachelor’s Degree in agricultural or agtech related disciplines
- Experience with MS-Office
- Previous experience in some type of direct customer-facing job
- Some knowledge/experience using remote access, networking, troubleshooting tech (hardware or software), SQL, etc. preferred
About the team:
Ever.Ag’s Tier 1 Support Team is the “front-door” for customer’s having questions or issues with their Dairy.com solution. A 24x7 support team, this group handles customer inquiries via email and inbound phone calls. We pride ourselves on achieving exceptionally high levels of customer satisfaction, ensuring that Ever.Ag’s solutions provide tremendous ROI for our customers.
