Title Escrow Officer (Charlotte)
Escrow Officer
Joining the Blueprint Title Team at PLACE
Blueprint Title is dedicated to providing a world-class closing experience that makes it the no-brainer title partner for agents across the PLACE ecosystem. We are a fast-growing, technology-driven title company that embraces the PLACE values: Grit, Results, Only Leaders, Wealth, Teamwork, and Humility.
As part of the PLACE family, you will be joining a unified team committed to empowering top real estate professionals and ensuring an exceptional experience for every client.
The Escrow Officer plays a pivotal role in delivering a seamless, secure closing experience while acting as a dedicated escrow partner to assigned PLACE real estate teams.
About the Role
At Blueprint, Escrow Officers are more than transaction managers — they are trusted partners to real estate agents and their clients.
This role is designed to provide dedicated escrow support to high-performing PLACE teams, ensuring consistency, communication, and operational excellence across their transactions.
As an Escrow Officer, you will manage files from opening through closing while working closely with internal partners across title, operations, and client engagement. You will also develop strong working relationships with the PLACE real estate teams you support, serving as a trusted point of contact throughout the transaction lifecycle.
The ideal candidate thrives in a fast-paced, high-volume environment, brings strong organizational systems, and communicates proactively to keep transactions moving forward smoothly.
You are proactive, detail-oriented, and calm under pressure, with the ability to balance precision and urgency while delivering best-in-class service to agents and clients.
This role is ideal for someone who takes pride in ownership, enjoys collaborating across departments, and wants to help modernize the real estate closing experience through technology, transparency, and thoughtful communication.
This role is structured as an in-office or hybrid position, with a minimum of two days per week in office to support close collaboration with assigned PLACE teams and internal Blueprint partners. In-person presence helps strengthen relationships, improve communication, and ensure a consistent, high-touch closing experience.
In addition to managing transactions, this role also serves as a relationship owner for assigned PLACE teams, helping build trust, maintain service consistency, and ensure Blueprint remains a proactive and reliable partner within the team’s business.
What You’ll Do
File & Transaction Management
- Oversee title and escrow work for residential transactions in assigned PLACE team pipelines
- Manage a high-volume pipeline of files from opening through disbursement using internal reporting tools
- Verify title clearance and readiness of files prior to closing
- Review closing documents before and after signing to ensure accuracy, completeness, and compliance
- Prepare settlement statements (CDs / ALTA / HUD) and balance closing figures and funds
- Create disbursement packages and prepare files for timely funding
Client & Agent Experience
- Serve as a primary escrow relationship for assigned PLACE teams and their clients
- Provide proactive communication on transaction status, timelines, and next steps
- Ensure a consistent and predictable closing experience for agents and clients
- Respond quickly and professionally to questions from agents, lenders, clients, and internal teams
- Anticipate potential issues early and manage expectations with transparency and confidence
Team Relationship Ownership
- Serve as the primary escrow relationship partner for assigned PLACE teams
- Build strong working relationships with team leadership, agents, and operations staff
- Act as a consistent point of contact for escrow-related questions, process guidance, and transaction support
- Develop a deep understanding of each team’s workflows, expectations, and communication style
- Partner with internal Blueprint teams to proactively address service issues and improve the overall team experience
- Maintain a service mindset that reinforces Blueprint as the preferred title partner within the PLACE ecosystem
Problem Solving & Escalations
- Act as the lead problem solver for file-level issues, title defects, and closing challenges
- Exercise sound judgment when escalating issues to appropriate internal teams
- Collaborate with title, operations, and support teams to resolve issues efficiently
- Apply critical thinking to unique transaction scenarios
Collaboration & Teamwork
- Partner closely with operations, title, client engagement, and notary coordination teams
- Coordinate with internal support teams to ensure files stay on track
- Step in to assist teammates when needed to support overall transaction success
- Contribute to a culture of ownership, accountability, and continuous improvement
Closings & Compliance
- Prepare transfer deeds where permitted by state regulations
- Coordinate and support mobile notary closings
- Conduct in person closings
- Ensure compliance with applicable regulations including TRID, CFPB, RESPA, and state-specific requirements
- Stay current on regulatory and industry changes impacting escrow and title operations
What We’re Looking For
Experience & Credentials
- 5+ years of experience conducting residential escrow closings
- Experience managing files independently from opening through closing
- Active Escrow License or Title Producer License (or ability to obtain if required in your market)
- Experience working in high-volume real estate environments
Skills & Strengths
- Exceptional customer service skills with strong agent and client communication
- Strong problem-solving and critical-thinking abilities
- Highly organized with systems to manage multiple files and deadlines
- Strong attention to detail and commitment to accuracy
- Clear written and verbal communication skills
Ways of Working
- Comfortable working independently while remaining highly collaborative
- Proactive and self-directed in identifying risks, next steps, and solutions
- Flexible and team-oriented with a willingness to jump in where help is needed
- Adaptable and energized by growth, change, and evolving processes
- Tech-savvy and eager to leverage tools and systems to work efficiently
Bonus (Nice to Have)
- Experience supporting high-volume real estate teams or brokerage partners
- Exposure to builder, investor, or portfolio-style closings
- Experience with: Qualia, Google Workspace, Zendesk, and Slack
- Prior involvement in process improvement or workflow optimization
Why Blueprint
Blueprint is reimagining the real estate closing experience with better technology, smarter processes, and a relentless focus on service.
We’re a fast-growing, collaborative team that values ownership, curiosity, and kindness. If you’re excited to grow your career, make an impact, and help modernize an industry that’s overdue for change, we’d love to meet you.