Training Instructor - FSD - Washington, DC

SUMMARY:
Primarily assigned to instruct specific training classes or lessons, this position also plans, schedules, coordinates, facilitates, and presents training focused on providing the highest quality security personnel contracts supported by the Federal Services Division (FSD) and any training offered by the Walden Training Academy. They will work with individuals or groups, teaching them how to use equipment, perform tasks, etc. They also need to be good at interacting with people, often dealing with participants who are learning new skills for the first time. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Participates with the training team, conducting training analysis of contract statements of work and other mandates to determine training requirements within the FSD;
• Facilitates individual training, group instruction, demonstrations, meetings, and conferences, as directed by the Academy Manager or FSD management;
• Responsible for all contract training compliance mandates within the FSD;
• Creates and edits training programs in accordance with Statements of Work requirements and customer approval requirements;
• Coordinates and facilitates assigned training programs, re-training programs, annual in-service training, and specialized training sessions for security officers, court security officers, and security supervisors within the FSD;
• Assists in business development, capture management, and proposal production efforts, including, but not limited to, assistance as a subject matter expert, assignment of related drafting of narrative (copy) for proposal efforts;
• Supports onboarding activities within the FSD and delivers orientation training to new employees; 
• Maintains records and prepares accurate and timely reports both manually and through automated methods (LMS)
• Records and maintains certification requirements and credentials.
• May assist in regulating licensure to ensure 100% compliance
• Assemble packets for submission to ASRB, TNANG, TN POST, etc.
• Assist in online applications for submission
• Perform all other duties as assigned by the Academy Manager. 

SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.

COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical - Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures;
- Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics;
- Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Manages project team activities;
- Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others;
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments;
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things;
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings;
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information;
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed;
- Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results;
- Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities;
- Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others;
- Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills;
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; is fully committed to the Quality Management System (QMS);
- Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue; Conserves organizational resources. 
- Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce;
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values;
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity;
- Strategic Thinking - Understands the organization's strengths & weaknesses.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in the decision-making process; Makes timely decisions.
- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles;
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks;
- Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments;
- Quality - Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality;
- Quantity - Meets productivity standards; Strives to increase productivity; Works quickly;
- Safety and Security - Observes safety and security procedures;
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events;
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time;
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan;
- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed;
- Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Training Instructor(s) shall have a background with a minimum of two years of successful experience in training (civilian community law enforcement, military service law enforcement or commercial/industrial security force service). Contractor may propose, by written request, an employee for a training instructor position who lacks the above experience, provided Contractor offers evidence of similar training experience. Acceptance of such an alternative shall be at the discretion of the Contracting Officer.

Training Instructor shall possess appropriate certifications to perform First Aid, CPR, AED, and firearms instructions. Training Instructors for First Aid, CPR, and AED must have an Instructor certification from ARC or AHA. Firearms Instructors will have the appropriate state certification to teach Firearms Training. Basic and Refresher Expandable baton, OC spray, Defensive tactics & Firearms Training. Proposed trainer(s) completed an approved and accredited Principles of Instruction course or similar training (e.g., ASP, Monadnock, NRA, a Police Academy, state POST Academy, FLETC, or military training course) certifying them as an instructor.

• Associate degree from a college or university; at least three years of management experience and/or training; or equivalent combination of education and experience.
• Prior Law Enforcement and or Military training instructor preferred.
• Ability to obtain State Trainer Certification, Weapons Trainer Certification (NRA, etc.). non-lethal weapons (baton, OC, handcuffs, etc). Must be at least 21 years of age; Ability to pass a pre-employment drug screen and criminal background check. must be able to travel up to 10%.

LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations using the English language. Ability to write reports, internal business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, commissions, and percentages. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:
Ability to solve practical problems; Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS:
To perform this job successfully, the Training Instructor must possess intermediate to advanced skills in Microsoft Office software, including Word, Excel, Outlook, and PowerPoin,t and should have a working knowledge of Learning Management Systems, Internet programs, and other software as required.

CERTIFICATES, LICENSES, REGISTRATIONS:
National Weapons Detection Training Program (NWDTP) Certification preferred. 
Current/valid state driver’s license 

OTHER QUALIFICATIONS:
Must be able to pass a background and drug test.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

OTHER TASKS:
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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