Training Specialist (CPT)
Mama Money
Cape Town, ZA
Today
hr
Who we are:
Mama Money is a growth-stage fintech startup working to help migrant workers in South Africa send money home. Since 2015, we have been providing reliable remittances, at a socially fair price, to those who need it most.
Mama HQ is in beautiful Cape Town, South Africa. We are 150 people strong (and counting) from 19 countries across Africa, Asia, the UK, and Europe.
Our culture is built around the well-being of our team members and making a difference in our communities. “Just be lekker!” personifies our approach to work: we trust the wisdom of our talented and diverse team to do what is best for our customers and get the job done responsibly, without pedantic policies.
We’ve been around since 2015 and have earned a few accolades along the way, made some new friends, and expanded our reach. We've had some great times and some tough times, but we continue to focus on helping people and making things easier for our customers.
The Training Specialist will ensure Customer Support and Field Sales teams are consistently well-trained, confident, and equipped with up-to-date product knowledge, processes, and tools - enabling high-quality customer experience, operational efficiency, and fast, safe product rollouts across Mama Money. This role owns the end-to-end training lifecycle: onboarding, continuous upskilling, knowledge management, certification, and change enablement.
Key Responsibilities:
Success Metrics:
Why Mama?
At Mama Money, we’re not just a company—we’re a movement. Everything we do is driven by one purpose: to make life better for our customers and the communities we serve. Our customers are our heartbeat, and they inspire every step we take.
We’re all about making it easy. No red tape, no hassle. Just simple, seamless experiences that put people first, we’re here to make things easier, faster, and better for you.
We believe in giving it a go—and then giving it another go if we have to! We're a team of doers, dreamers, and innovators who aren't afraid to break the mold. We take bold steps, experiment with fresh ideas, and never stop learning.
At Mama Money, we own it—and we mean it. We take responsibility for our actions, our results, and how we show up every day. No passing the buck here. We approach every challenge with grit, passion, and determination.
Here’s the best part: Mama Money is a place that truly cares. We care about the trust our customers place in us. We care about our amazing team who bring their best every day. And we care about making an impact in the world, doing the right thing no matter what.
When you join Mama Money, you’re joining a community. We’re a passionate, down-to-earth crew that works hard and celebrates wins along the way. We take our work seriously, but we don’t forget to have fun while we do it. So, if you’re ready to make a real difference, take on exciting challenges, and grow in a place where you’re valued and supported, then Mama Money is the place for you. Let’s make an impact—together.
Mama’s values:
1. Making it easier for our customers
2. Give it a go
3. Just own it
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