Transcon Agent

Scope of Position: Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors’ culture. 

KEY RESPONSIBILITIES:

• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing, including dispute resolution
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
• Ensure compliance to company policies and external regulations
• Complete cross training in order to support team coverage 
• Professionally represent Expeditors to our customers, service providers, and government agencies

EXPECTATIONS :

• Continually identify areas to improve efficiency
• Embrace and adopt technology to optimize their ability to complete their work
• Achieve standard of 52 hours training per year, including all mandatory trainings
• Drive and develop customer relationship in order to exceed their expectations
• Have a sense of urgency, be willing to help by offering solutions

Shift: Monday to Friday 08:00am to 5:00pm

***MUST BE LOCAL**

Qualifications

• Fully proficient with various software applications (mainframe systems) 
• 10-key by touch 
• Displayed ability to work independently with minimal supervision 
• Ability to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement 
• Functions efficiently in a high stress environment 
• Willing to work overtime 
• An intimate understanding of Export Compliance  
• Certifications including: Certified Export Clearance Specialist, Dangerous Goods – Ground and Air, IATA/FIATA, Export Compliance Specialist, Customs Broker, Sales Certification, Transition and Implementation 

Reporting Structure: 

• Transcon Lead Agent, Transcon Supervisor, Transcon Manger 

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Expected compensation $22.00 to $33.00 per hour. 

All your information will be kept confidential according to EEO guidelines.