UI/UX - Customer Experience (CX) Specialist

About Company:

Aligned with Saudi Arabia’s Vision 2030, we harness the Kingdom’s rapidly developing talent and technological advancements to support economic diversification and drive industry transformation through cutting-edge AI, computer vision, and automation. Our solutions are strategically designed to empower startups and enterprises with a competitive edge by leveraging local talent and infrastructure, advancing the region’s human capital development. Through ethical innovation and transparency-focused partnerships, we actively contribute to the Kingdom’s ambitious objectives, championing a high-tech, sustainable future. 

Job Summary

We are seeking a UI/UX – Customer Experience (CX) Specialist to lead end-to-end customer experience initiatives across business and digital platforms. The role will focus on defining the CX vision, simplifying complex business scenarios, and designing intuitive user experiences across web and mobile platforms. The ideal candidate will work closely with business stakeholders, product owners, and technology teams to ensure seamless, consistent, and impactful customer journeys across all digital touchpoints.

Key Responsibilities

• Lead and own end-to-end customer experience (CX) for assigned business platforms and initiatives.
• Define and evolve the CX vision, customer journeys, and experience standards in alignment with business objectives.
• Design intuitive, user-centric UI/UX for web and mobile platforms, ensuring consistency across digital touchpoints.
• Translate complex business requirements into simple, clear, and engaging user experiences.
• Create and maintain wireframes, user flows, prototypes, and high-fidelity UI designs.
• Design and review digital artifacts including announcements, user guides, onboarding flows, and in-app content.
• Collaborate closely with business, product, and technology teams to align design solutions with functional and technical constraints.
• Conduct usability reviews, design validations, and iterate based on user feedback and business input.
• Ensure designs adhere to UX best practices, accessibility standards, and brand guidelines.
• Support implementation teams during development to ensure accurate translation of designs into final products.

Requirements

Must-Have Requirements

• 3–5 years of hands-on experience in UI/UX and Customer Experience (CX) roles.
• Strong experience designing web and mobile applications.
• Proven ability to simplify complex business scenarios into intuitive user journeys and interfaces.
• Hands-on expertise with design tools such as Figma, Adobe XD, Sketch, or similar.
• Solid understanding of UX principles, interaction design, and usability best practices.
• Experience creating user guides, onboarding content, announcements, and digital communication artifacts.
• Strong stakeholder management and collaboration skills.
• Ability to work onsite and engage closely with cross-functional teams.

Nice-to-Have

• Experience in banking, financial services, or enterprise digital platforms.
• Familiarity with design systems and component-based UI design.
• Experience conducting user research or usability testing.
• Exposure to agile product teams and iterative design delivery.

Why Join CodeNinja

• Opportunity to lead CX initiatives with high business impact.
• Work closely with enterprise clients on large-scale digital platforms.
• Collaborative, fast-paced environment with strong design and technology teams.
• Long-term engagement with potential for renewal and growth.

Disclaimer

CodeNinja is an equal opportunity employer. Employment decisions are based on qualifications, experience, and business needs without regard to race, color, religion, gender, age, nationality, or disability.