User Experience Design Lead

The UX Design Lead is a key driving force behind the design direction of TABtouch’s digital products where you will lead a small team of UX Designers.

This is a hands-on leadership role where you will largely lead by example, balancing design execution, mentorship, and strategic thinking. You’ll advocate for the user, shape design processes, and elevate the quality of our digital experiences.

The UX Design Lead is responsible for:

• Oversee all aspects of the UX design process, incorporating research, ideation, wireframing, prototyping and implementation to ensure that our products meet the needs and expectations of our users while aligning with our business objectives.
• Collaborate cross-functionally with product owners, researchers, developers, engineers, marketers and other stakeholders to ensure our customers enjoy intuitive, engaging, and seamless user experiences.
• Ensure consistency in style standards and design elements across various teams and solutions to maintain a unified user experience across mobile and web platforms
• Facilitate & collaborate within ideation sessions, co-design workshops, generate opportunity canvases to drive innovation and develop solutions aligned with our product visions.
• Transform UX ideas into tangible user experiences through the creation of user journeys, wireframes, mock-ups, and prototypes.
• Utilise analytics and customer feedback to derive actionable insights, identifying opportunities to optimize digital interfaces and elevate overall customer satisfaction
• Enhance customer-led innovation, design, and decision-making by adopting a rigorous user-centred design approach in collaboration with User Research SMEs that involves research, testing, validating, and iterating designs and workflows based on gathered user insights.
• Leading, managing and mentoring a small but dynamic team of UX Designers

Qualifications

Essential:

• Bachelor's or Master's degree in Design, Human-Computer Interaction, Psychology, or a related field.
• Minimum 5+ years proven experience in UX/UI design, with at least 2 years in a UX Design Lead or Senior UX Designer role
• Proven experience/portfolio showcasing user-centered design across web and mobile platforms.
• Deep understanding of UX design principles, interaction design, and usability heuristics.
• Proficiency in design tools such as Figma, Sketch, Adobe XD or similar software.
• Excellent communication, presentation, and stakeholder management/influencing skills.
• Ability to thrive in a fast-paced, customer-focused environment and manage multiple projects effectively.
• Experience working in Agile or Lean product development environments.
• Familiarity with front-end development technologies (HTML, CSS, JavaScript).
• Knowledge of data-driven design, A/B testing, and analytics tools.
• Understanding of accessibility standards and guidelines (WCAG, Section 508).

Desirable:

• Experience in managing and nurturing a team of UX designers.
• Experience in conducting user research and applying human-centred design techniques
• Experience in developing comprehensive user journey maps, service blueprints and experience frameworks that guide end-to-end user experiences
• Experience in wagering/gaming, fintech or other regulated industries

Additional Information

What are you waiting for?

At RWWA, you’ll be part of a purpose-driven organisation committed to community wellbeing, integrity, and responsible business practices.

We offer:

• Flexibility that works for you – hybrid arrangements that combine working from home with the benefits of our modern office.
• Investment in your growth – access to dedicated learning budgets and professional development support.
• A modern, people-first workplace – enjoy state-of-the-art facilities, wellness spaces, free parking, and secure end-of-trip amenities.
• Recognition that matters – competitive remuneration, employee benefits, and reward programs aligned to our RACE values: Respect, Accountability, Connection and Excellence.
• Wellbeing and support – access to mental health initiatives, wellness programs, and a paid Wellness Day.
• Community impact – contribute to safer wagering outcomes and positive community outcomes across WA.

Ready to Apply?

Click “Apply Now” and submit your CV along with a brief cover letter outlining why you’re the right fit for this role. For further information, please contact our Talent Acquisition team at TalentAcquisition@rwwa.com.au

At RWWA, we recognise that we are strengthened by diversity of gender, thought, experience, and ethnicity. We are committed to providing a safe work environment and making reasonable adjustments in which everyone is included and treated fairly.

We are an Equal Opportunity Employer and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.     

About the Company

About Us 

TABtouch is taking customer experience to the next level – easy, safe and thrilling.  You’ll have the opportunity to work with the latest technology and solve complex problems in a fast-paced environment.  We cultivate a collaborative team environment that nurtures creativity and provides ample opportunities for learning and growth.

Our business is unique, which means we can offer an environment that is interesting, challenging and diverse. This role presents an exciting chance to build a bright future for WA’s racing and wagering industries.

Our values underpin what we do each and every day:

• Respect – we value and care for our people, embracing diversity and inclusion;
• Accountability – we take ownership and build trust by delivering on our commitments;
• Connection – we build relationships and work collaboratively;
• Excellence – we have the courage to try new things and strive to be our best.