VDI Support Specialist

Overview

Our client is seeking a VDI Support Specialist to support, maintain, and enhance their virtual desktop environment, with a primary focus on Citrix Virtual Apps and Desktops. This role will work closely with internal IT teams to ensure a secure, stable, and high-performing VDI ecosystem. The ideal candidate brings strong technical expertise, a proactive mindset, and the ability to collaborate effectively across teams to support a highly reliable virtual experience for end users.

Key Responsibilities

• Design, develop, and maintenance of the virtual environment.

• Administer and update multiple virtual images within Citrix Virtual Apps and Desktops, including security patches and performance optimizations.

• Partner with IT Support and Application teams to evaluate new applications, updates, and required adjustments.

• Identify and implement image updates to improve security, standardization, stability, and user experience.

• Plan and execute virtual image upgrades across development, test, and production environments with minimal disruption.

• Document and communicate all changes following established change-management procedures.

• Provide Tier 2 support for virtual environment issues, ensuring timely and effective resolution.

• Create training materials and deliver knowledge transfer to IT Support teams.

• Follow established standards and best practices while looking for ways to continuously improve processes and performance.

Qualifications

• Bachelor’s degree in Information Technology or related field, or equivalent experience.

• Hands-on experience with Citrix Virtual Apps and Desktops (design, administration, and support).

• Strong understanding of VDI technologies and virtual image management.

• Experience with VMware, Hyper-V, or other virtualization platforms is preferred.

• Strong troubleshooting and problem-solving skills.

• Ability to work independently and manage multiple tasks simultaneously.

• Effective communication and teamwork skills.

Why You’ll Love This Role

• Collaborate with skilled IT professionals and contribute to a stable, secure virtual environment.

• Opportunities to shape standards, improve processes, and drive optimization across the VDI ecosystem.

• Play a key role in ensuring reliable and efficient virtual experiences for teams across the organization.