Village Operations Manager

You and your team will be backed by an organisation that sees quality of resident lifestyle and care as top priority. The Village Operations Manager role is a key leadership role, which will see you responsible for: 

• Operational performance to ensure the village runs smoothly every day 
• All staffing and financial management 
• Planning and implementation of annual business plans 
• Fostering a high-quality customer experience that drives Summerset's reputation 
• Ensuring effective risk management strategies are implemented and reviewed 

Qualifications

You will be an empathetic, confident person with a solid background in customer-facing environments.  As we will have a Residence and Clinical manager leading funded Aged Care and clinical across the village, you will focus on the business performance side of our operations and continue developing a fantastic community for our residents.  This could be a fascinating and rewarding career move into a growing industry with a secure future if you can bring: 

• Strong interpersonal and exceptional people leadership skills 
• The ability to build rapport with a wide variety of people 
• Excellent customer service and communication skills to handle customer queries effectively 
• Proven experience with management of profit centres or achievement of revenue targets 

Additional Information

What's in it for you.

You'll benefit from strong management and senior office support, as well as peer support. This is an excellent time to be joining Summerset - not only are we growing and investing, we're the fastest builder of new retirement villages in New Zealand and very ambitious around our future in Australia, so for the right person this company is brimming with opportunity. 

• A competitive remuneration package with incentive scheme
• Flexible working arrangements 
• Novated Vehicle Leasing arrangements 
• Birthday leave to celebrate your growing wisdom 
• Employee Share Scheme 
• Social sports (you don't actually have to be good at this part!!) 

So are you ready to help us down this exciting path to the future?  Applications close for this position on 4th of February 2026. 

About the Company

You can help bring our villages to life!  

At Summerset, from the moment we start developing a village, to when our residents call it home, it’s the passion and dedication of our people that brings our villages to life. We are one team united by being part of something bigger – to bring the best of life to our residents.   

The way we work is guided by our values - One Team, Strong Enough to Care and Strive to Be the Best. We know it takes a collective effort to bring a village to life and help it thrive, so Summerset is a place where everyone’s uniqueness and diversity can shine.   

When you’re part of the Summerset team, you belong to a place where your work has real impact, who you are is fully embraced and where your career flourishes.