Virtual Receptionist & Customer Support - EST Hrs (Remote)

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency – we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking a professional Virtual Receptionist & Customer Support to join our remote team. In this role, you will handle inbound calls, schedule appointments, manage data using cloud-based systems, and ensure smooth client interactions with accurate record-keeping.

PLEASE NOTE:

• Working Hours:
• Monday – Thursday: 9:00 AM – 6:00 PM EST (4:00 PM – 1:00 AM SAST)
• Friday: 9:00 AM – 1:00 PM EST (4:00 PM – 8:00 PM SAST)
• Sunday: 9:00 AM – 1:00 PM EST (4:00 PM – 8:00 PM SAST)
  (Hours subject to change depending on daylight savings.)
• Public Holidays: This role requires working on both South African and U.S. public holidays. Compensation for SA public holidays will be in accordance with the BCEA.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: Reliable backup is required to manage load shedding or outages. Applicants without a power backup cannot be considered.
• Work Environment: Fully remote.

Key Responsibilities:

• Answer incoming calls with professionalism and courtesy.
• Schedule appointments using cloud-based systems.
• Perform accurate data entry and maintain client records.
• Prepare basic reports using Excel.
• Collaborate with internal teams to ensure seamless service delivery.

Requirements

Soft Skills:

• Strong verbal and written English communication.
• Detail-oriented, organized, and proactive.

Technical Skills:

• Proficient in Microsoft Outlook and MS Office Suite.
• Basic Excel skills for reporting purposes.

Experience:

• Previous customer service or administrative experience is preferred but not mandatory.
• Industry experience is not required.

If you are not contacted within 14 working days, please consider your application unsuccessful.