Voice Engineer

Title: Voice Dial Plan Engineer

Location: Greenwood Village, CO or Denver, CO

Type: Fulltime

Interview: Phone and Skype

Responsibilities:

· Configuring MGCF translations

· Voice Network architecture planning and design

· Working with LERG

· Testing of routing

· Voice Network devices (SBC, SRP, MGW)

· Performance and capacity management (trunks, interconnections, carrier management)

· Managing ASR and NER

· Event and outage management

· Measurement, reporting, and CSI

· Network Operations Center functional efficiency

Actively participate in engagement planning, execution, and reporting activities including:

· Researching new technologies, understanding existing processes, and referencing recognized service management frameworks

· Interfacing with our clients to identify and understand potential risk areas

· Contributing to the definition of final engagement scope

· Documenting meeting minutes

· Analyzing documentation, process information, technical configurations, or other client provided information and documenting the results of analysis

· Clearly articulating the status and results of work performed, both orally and in written form, to internal management and the client

· Operates effectively and with minimal supervision, if needed, within a team or independently.

· Pursues continuous professional development through internal/external training, certifications and/or continuing education.

· Shares knowledge gained through previous experience and engagements performed with other staff members.

· Performs special projects and related duties, as assigned.

· Identifies opportunities for continuous improvement to engagement methodology, department tools, and training curriculum.

· May informally coach and supervise individual staff.

· Consistent exercise of independent judgment and discretion in matters of significance.

· Regular, consistent and punctual attendance.

Qualifications:

· Bachelor's Degree in Computer Science, MIS, Engineering, or a related discipline with solid academic credentials.

· Minimum of 10 years of experience required.

· Broad Experience in Network Operations and Technology.

· Experience and/or certification in one or more areas:

· Certifications: CCNP, CCIE, JNCIS-ENT, ITIL, TOGAF etc

· Hands on technical experience (Routing, Switching)

· Vendor experience: Cisco, Juniper, Checkpoint

· Process experience: COBIT, ITIL, Agile

· Routing Protocols

· IT Experience in a large corporation.

· Large multi-function or multi-division IT projects

· Experience Working for large Telecommunications company a plus

· Experience supporting multi-data center converged (data, voice, video) networks

· Proficient in use of Microsoft Office suite (e.g., Excel, PowerPoint, Visio, Access)

· Ability to travel up to 25-35% annually

· Exposure to internal audit, compliance or other internal control functions (including automation used in these functions) is a plus, but not required.

Additional Information

All your information will be kept confidential according to EEO guidelines.