VP of Operations

Fitt Talent Partners is a specialized recruitment firm working with top health, fitness, and wellness companies.

We’re filling this role for a client - A luxury social wellness club focused on holistic health and community.

Job Description

The VP of Operations owns four-wall unit economics, operational execution, and GM performance across all clubs.

This leader is responsible for making sure that what is planned actually happens, consistently, on time, and at a high standard. The role requires deep operational fluency, strong financial acumen, hands on leadership, and the ability to represent the brand with confidence and credibility. This is a roll up your sleeves role. All corporate leaders here spend time working in-club, and the VP of Operations is expected to understand every touchpoint, service, and guest interaction intimately.

Responsibilities

Four-Wall Economics & Financial Ownership (Critical)

• Fully own and continuously improve four-wall unit economics across all clubs

• Partner closely with the finance team to track, analyze, and improve:

  • Revenue by service line

  • Provider productivity and utilization

  • Labor efficiency and scheduling

  • Membership performance and retention

  • Event revenue and profitability

• Translate financial data into clear priorities and expectations for GMs

• Use data, not instinct, to drive operational decisions and performance improvement

Multi-Club Operations Leadership

• Oversee all day to day operations across all clubs

• Make sure operational standards, brand experience, and execution consistency across markets

• Understand every club touchpoint “like the back of your hand,” from front desk to treatment rooms to events

• Serve as senior operational leader in club when the Founder is not present

• Confidently lead tours and high level conversations with partners, VIP guests, and stakeholders

General Manager Leadership & Accountability

• Directly manage all General Managers

• Conduct structured weekly one-on-one meetings with each GM

• Own GM performance management, including:

  • Financial results

  • KPI tracking

  • Goal setting and follow through

  • Accountability and course correction

• Make sure GMs are clear on priorities and consistently executing against them

• Build a culture of ownership, reliability, and disciplined execution at the GM level

Implementation & Execution Excellence

• Own the rollout and execution of all new club enhancements and operational initiatives

• Make sure all marketing initiatives created by the marketing team are properly implemented in club

• Track execution, follow up on gaps, and hold GMs accountable for results

• Eliminate friction between strategy and execution

Training, Onboarding & People Operations

• Fine-tune and continuously improve onboarding and training processes for new hires

• Make sure training standards are consistent and scalable across all clubs

• Oversee club level HR operations in partnership with People/HR teams

• Make sure compliance with labor laws, policies, and our standards

Experience

• 10+ years of experience in multi-unit operations leadership

• Strong background in hospitality, wellness, fitness, lifestyle, or service-based businesses

• Proven financial acumen with the ability to manage P&Ls and unit economics

• Experience leading GMs or senior operators across multiple locations

• Comfortable operating in high-touch, luxury, brand-driven environments