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[WEBTOON] Community Support Associate (Thai, Indonesian, Traditional Chinese)

WEBTOON Entertainment Inc. (Wattpad & WEBTOON Family of Brands) Remote - Singapore 8 days ago

support

WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. As the global leader and pioneer of the mobile webcomic format, WEBTOON Entertainment has transformed comics and visual storytelling for fans and creators.

With its CANVAS UGC platform empowering anyone to become a creator, and a growing roster of superstar WEBTOON Originals creators and series, WEBTOON Entertainment’s passionate fandoms are the new face of pop culture. WEBTOON Entertainment adaptations are available on Netflix, Prime Video, Crunchyroll, and other screens around the world, and the company’s content partners include Discord, HYBE and DC Comics, among many others.

The Community Support Associate will work with our community operations team on user inquiries and reports. You must be detail-oriented, tech-savvy, and self-motivated. Bilingual in Thai, Indonesian, or Traditional Chinese.

Responsibilities

Build strong relationships with WEBTOON community members and resolve their questions through our official support channels.

Respond to incoming user inquiries, complaints, feedback, and reports

Follow operational processes and procedures to address issues and maintain positive user support experience

Stay up to date on new site features and improvements Work with other departments to track and resolve bugs and other technical issues

Requirements

1-2 years' experience in community or user support. Must have experience with Zendesk

Native-level proficiency in Thai, Indonesian, or Traditional Chinese.

Technically savvy and able to quickly learn new systems

Ability to understand and analyze complex cases

Culturally aware of trends and pop culture in United States

Must have experience working with multicultural company

With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--WEBTOON Productions, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others.

Join us and work with some of the biggest artists, IP, and fandoms in comics!

#WEBTOON