Working Student Customer Support

Hi! We are AMBOSS and we are looking for a Working Student to join our Customer Support team, and shape the future of medical education with us!

About AMBOSS

AMBOSS is the copilot for medical professionals, empowering them to provide the best possible care through our learning and clinical decision support tool. Our team brings together care, innovative thinking, and cutting-edge AI medical technology. Our founders launched AMBOSS in 2012 with the goal of creating a tool they wished they had during medical school and clinical practice. Since then, we've grown to over 600 employees and are active in over 180 countries - primarily in Germany and the US. Our offices are located in Berlin, Cologne, New York, and Cagliari.

Why can this position be exciting for you?

Customer Support plays an integral role in AMBOSS’ mission to empower all doctors to provide the best possible care. Home to a colorful collection of open and friendly personalities and detail-minded problem solvers, you’ll join a team just as quick to laugh together as they are to support each other. Each member of the team brings an abundance of positive energy and a genuine love of supporting and interacting with users.

If you’re motivated by your empathy, with your positive impact extending beyond physicians to their patients, there really is no better place for a Customer Support guru like yourself to make a real difference!

You will:

• Make real connections with our users by chatting with them across Zendesk, phone, and even social media – wherever they need us most.

• Guide users through our platform so they can get the best possible experience – you're not just solving problems, you're helping them succeed.

• Stay curious and up-to-date on our product – things move fast, and you’ll be one of the first to know what’s new and how to explain it clearly.

• Team up with us to keep improving – we’re always brainstorming better ways to do things, and your ideas will matter.

• Spot user feedback trends and help us keep track of what’s working (and what’s not) so we can keep growing in the right direction.

• Pitch in on projects across the company – from marketing to process improvements, there’s always something exciting to contribute to.

• Jump into Customer Experience initiatives during quieter times – your creativity and energy will help shape what comes next.

You’ll thrive in this role, if you:

• Love talking with people and can write clearly, warmly

• Native-level Proficiency in English (bonus points if you also speak Spanish, German, or Portuguese!)

• Enjoy solving problems, not just answering questions

• Stay professional and kind when things get complicated

• Feel at home using a variety of digital tools and platforms

• Have some experience in customer support (a big plus, but not a dealbreaker)

• Are curious about (or already know a bit about) the healthcare world

• Are the kind of teammate people genuinely enjoy working with

This Is Not Your Typical Support Role – You’ll Love It If You Enjoy:

• Giving thoughtful, personalized help – not just copy-pasting answers

• Taking initiative, doing your own research, and sharing what you find

• Playing around with new tech tools and platforms

• Being detail-oriented without losing sight of the big picture

• Being part of a collaborative, mission-driven, and yes – fun – team

Benefits:

AMBOSSians tell us that innovative work keeps them energized, and employee benefits help them to feel appreciated and empowered. We invest in every AMBOSSians with our employee benefits package, crafted to support financial, physical, and mental health and work-life harmony.

Check out all of our employee benefits below:

https://go.amboss.com/the-amboss-prescription-de

We believe that diversity is a powerful driver of innovation and progress. That’s why we are committed to fostering an inclusive, respectful, and supportive environment where everyone—regardless of gender, age, ethnic or cultural background, religion, disability, sexual orientation, gender identity—is valued and given equal opportunity to thrive. We warmly welcome people of all backgrounds to help us fulfil our mission: empowering all medical professionals to provide the best possible care

Even if you don’t meet every single point in the job description, we still encourage you to apply. We’d love to hear from you!