Workplace Experience Manager

🚀 We’re on a mission to make real estate transactions smarter, faster, and friction-free.

🏢 Real estate is the world’s largest asset class, yet the legal processes and tools behind it remain slow, manual, and underinvested. Lawyers must review dense documents line by line and piece together information across silos, all while clients demand faster, more transparent due diligence.

🤖 That's where we come in. Orbital Copilot is the AI assistant built exclusively for commercial real estate law. Developed with former practicing real estate lawyers, it accelerates complex due diligence by up to 70% while delivering legal-grade precision.

💰 We’ve just raised a $60m Series B to accelerate our UK/US expansion.

🤝 We're trusted by leading firms like Goodwin and BCLP to remove the busywork so legal teams can focus on what they do best: applying sharp legal judgment, delivering standout client service, and getting deals over the line faster.

💡 Working at Orbital means joining a team that's reimagining how real estate transactions get done - moving fast, working collaboratively, and giving people the ownership to make a real impact from day one.

The job, in a nutshell

We’re hiring a Workplace Experience Manager to own and elevate the full experience of working from Orbital’s London office.

At Orbital, in-person time is intentional. It should drive collaboration, energy, onboarding quality, and alignment with our strategy. This role exists to make that real.

This is a mid-level, individual contributor role. You'll report into our People Director and be based in our London office 5 days per week. You'll combine operational excellence with taste, judgement, and proactive ownership. You'll be the person who notices what others don't, raises the bar without being asked, and ensures our workplace and events reflects the calibre of our team.

What you'll do

Elevate the Workplace Experience

Own how the office feels and functions day to day.

You will:

• Assess what’s working and what isn’t, and proactively improve it

• Refine layout, flow, rituals, and small details that shift perception

• Raise standards without being asked

You’ll play a central role in shaping our new London office and ensuring the space supports how we work.

Deliver events and rituals that matter

Design and execute team events, socials, and in-person moments that people genuinely look forward to and that strengthen collaboration.

You will:

• Develop clear concepts and briefs

• Manage vendors and budgets confidently

• Create simple communication plans to drive attendance and engagement

• Design lightweight feedback loops, analyse results, and continuously improve

From monthly All Hands and company off-sites to our bi-annual celebrations, you’ll ensure in-person time supports business outcomes as well as social connection.

Run a flawless operation

The foundations must be solid.

You will own:

• The overall standards and day-to-day functioning of the office environment

• Vendor relationships, facilities coordination, and office supplies

• Organising weekly lunches and keeping snacks stocked

• Health & safety essentials

• AV and meeting room setup (calls work, screens connect, rooms are ready)

• Desk booking software: managing the platform and ensuring it reflects real attendance patterns

• Meeting room scheduling and utilisation: preventing friction and resolving booking issues

You’ll proactively monitor how the office operates, spotting and resolving issues before they surface.

Own the first impression

You’ll be the welcoming face of Orbital for visitors, candidates, and new joiners.

Working closely with the People and Talent teams, you will:

• Ensure interview days run smoothly, including preparing rooms and coordinating logistics

• Coordinate in-office onboarding touchpoints and welcome moments

• Reinforce and strengthen our employer brand through every in-person interaction with candidates and new joiners

You’ll ensure someone’s first in-person experience of Orbital reflects our standards.

Communicate clearly and intentionally

Workplace experience doesn’t land by accident and how it’s communicated matters.

You will:

• Draft clear, warm internal communications for office initiatives, events, and changes

• Consider timing, audience, and follow-up to drive engagement and attendance

• Close feedback loops so people see outcomes, not just announcements

You understand that strong communication drives results.

Contribute beyond the office

As part of the wider Back Office ecosystem, you’ll support operational processes where workplace and wider operations intersect.

You will:

• Support onboarding and offboarding processes (including granting and revoking access to core systems where appropriate)

• Provide operational coordination where additional in-office support is needed

You’ll bring organisation and ownership to these touchpoints as part of a collaborative, evolving Back Office team.

What you might be working on

Our next 6–12 months are a pivotal period for how our workplace evolves. Some of the priorities you’ll help shape and deliver include:

• Designing our next London office: Playing a central role in shaping how the space works in practice, from layout flow to collaboration zones, ensuring it supports how we work and the standards we expect.

• Increasing voluntary office attendance: Rethinking how we use in-person time so people choose to come in beyond mandatory days, from sharper All Hands to more intentional communal moments.

• Elevating our company rituals: Strengthening the structure and quality of recurring and ad hoc team gatherings so they are tightly linked to company strategy and drive real engagement.

• Reimagining team events and offsites: Developing considered, well-executed concepts with clear briefs, venue selection, budgets, and communication plans that increase collaboration and reflect the calibre of our team.

• Raising the operational bar: Auditing and upgrading the foundations (desk utilisation, lunches, shared spaces, vendor management) so the workplace runs seamlessly without reactive escalation.

And that’s just the start. As we grow, new challenges will emerge - and you’ll be trusted to identify where the workplace can have the greatest impact and act on it!

Requirements

The must-haves

• Meaningful and demonstrable experience running offices, events, or workplace environments

• A track record of delivering experiences people genuinely valued

• High standards, discretion and strong attention to detail

• Strong operational reliability: you create systems so basics don’t break

• Proactive ownership: you don’t wait for detailed briefs

• Confidence managing vendors and budgets

• Comfort troubleshooting AV and meeting room technology

• Strong written communication skills for internal audiences

• Ability to adapt your approach across stakeholders (new joiners → leadership)

• Willingness to be in the office 5 days per week

And a few nice-to-haves

• Experience in a startup or scale-up environment

• Background in hospitality or events

• Interest in AI and how technology can improve workplace efficiency

Why you’ll love it here

• You'll have real ownership. This isn't a role where you only execute someone else's task list. You own the workplace experience end to end and have the opportunity to shape it together with cross-functional teams.

• The team is exceptional. You'll be working alongside smart, driven people who care about what they do. The bar is high, and that makes everything more rewarding.

• Your work will be visible and valued. Workplace experience touches everyone. When you get it right, people notice.

• You'll be part of something with momentum. Being at a company at this stage, with Series B backing and real traction, is genuinely exciting.

Why this might not be for you

• You don’t enjoy day-to-day operational work. This role involves ordering supplies, sorting the kitchen, and dealing with day-to-day logistics. If you're after a purely strategic position, this isn't it.

• You prefer to wait for instructions. We need someone who spots what needs doing and gets on with it. If you need a detailed brief for every task, you'll find this role frustrating.

• You prefer steady rhythms or high predictability. There will be weeks where an event or a project requires extra effort. We don't expect it constantly, but flexibility matters.

• You're not comfortable being in the office most days. This is an in-office role.

• Large, established companies are more your speed. We're a growing Series B company. Things change, processes are still being built, and comfort with ambiguity is essential.

• Details don't excite you. The gap between a good workplace and a great one lives in the small things. If you're not someone who cares whether each meeting has a room that works for their agenda or an event feels thoughtful, this won't bring out your best work.

• Compensation: We offer a competitive starting salary in the range of £50,000-£55,000 depending on experience. We share salary ranges upfront to build trust, reduce bias, and support an inclusive process, even as we continue developing our internal pay structures.

• Preparing for your future: We match your pension contributions to help you build long-term financial security, and provide ownership in the company through options.

• Rest and Recharge: Everyone gets 25 days of paid annual leave, plus bank holidays, so you can rest, recharge, and take care of what matters most to you

• Supportive Parental Leave: Generous parental leave policy designed to support all parents and caregivers in balancing family and work life

• Equipment & Development: As you bring value to our mission, we’re committed to bringing value to you. We want everyone who works here to leave stronger than they came in - whether that’s in skills, confidence, or career direction. That’s why we provide top-quality equipment, a personal development budget of £1,000 per year, and ongoing training opportunities to support your growth from day one.

• Cycle to work: Reduce your carbon footprint and stay active while commuting. We know it’s an oldie but a goodie - and we’re proud to support it through our Cycle to Work scheme.

• Belonging & Community: We’re in the process of building an inclusive, welcoming culture where everyone feels seen and valued. Expect regular team off-sites, shared lunches, and social events, with something for everyone.

🔒 Security is everyone’s responsibility at Orbital. We ask all team members to follow our security policies, complete regular awareness training, and handle sensitive data with care in line with ISO 27001 standards. Spot something unusual? Reporting risks or incidents quickly helps us maintain the strong culture of security and compliance we all depend on.

💡 At Orbital, we’re committed to building a diverse and inclusive team. We especially welcome applications from people who are traditionally underrepresented in tech. Even if you don’t meet every single requirement, or if the right role isn’t listed yet, we’d still love to hear from you.

💰 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on several factors, which may include job-related knowledge, skills, experience, and business requirements.