Access Bank Gambia - Branch Service Head

·          Ensure effective / efficient implementation of bank-wide policies with respect to branch operations

·          Supervise the administration of the vault through effective treasury management

·          Ensure proper documentation of all transactions and authorise transactions within approval limits

·          Supervise activities of operations staff to ensure timely and efficient service delivery to customers

·          Supervise counting of vault cash and verify agreement with cash register

·          Ensure that the unit has adequate allocation of resources to enable it meet stated objectives

·          Perform random batch checking of transactions by subordinates and query exceptional transactions

·          Verify for correctness the net position of branch account with CENTRAL BANK statement

·          Enforce compliance of transfer/swap of vault cash above branch holding limits

·          Perform other duties as assigned by  Head Operations

Requirements

Required Knowledge, Skills and Abilities

§  Good knowledge and understanding of banking operations (domestic and international)

§  Excellent Administrative skills

§  Good Procurement & employee management skills

§  Excellent customer service capabilities

§  Good negotiation and conflict resolution skills

§  Good Oral & Written communication

§  Good documentation and process management skills

Generic Skills

§  Initiative

§  Documentation skills

§  Entrepreneurship/ taking ownership

§  Analytical Skills/ Problem solving

§  Self-Management

§  Interpersonal Skill

Supervisory skills

§  General managerial/ administration

Qualification

First degree in any Business related discipline

Minimum of 7 years experience in a bank/ financial institution. Experience in banking operations will be an added advantage