Account Coordinator
$62k - $69k USD
About Airship
Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more.
Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships.
We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.
To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn.
About Gummicube, an Airship Company
Gummicube develops powerful app discovery technology, enabling anybody with an app to quickly optimize for the most organic search visibility. Gummicube's DATACUBE software leverages proprietary big data for mobile to understand App Store search trends and the competitive landscape. Using DATACUBE, mobile search data and user behavior is no longer a black box -- resulting in greater visibility, more high-quality organic downloads and a lower overall cost of user acquisition.
Together, Gummicube and Airship enable brands, marketers, product owners and developers to optimize their entire mobile app experience — from the point of discovery to loyalty.
To learn more about Gummicube, visit www.gummicube.com.
About the Role
We are looking for an Account Coordinator to join our dynamic ASO Team. Gummicube works with top app developers around the world, and as an Account Coordinator, you will have the opportunity to impact the success of some of the biggest brands in the app stores! This role has a huge impact on our business and will become a key player on our team.
What You'll Do
- Manage existing client accounts, campaigns and client requests
- Research existing clients’ industry/products to understand their needs and optimize campaigns for increased engagement on relevant channels (value proposition)
- Collaborate with internal teams of data analysts, content writers, creative designers and developers to ensure projects are met on time and successfully delivered
- Present deliverables and analyses to clients confidently and accurately
- Train alongside senior team members to develop an in-depth understanding of ASO principles and company best practices - previous ASO knowledge a plus, but not required
- Learn how outside factors (such as Apple Search Ads, Google Ads, traditional media, and more) impact organic ASO performance
- Manage and prepare result-tracking and reporting across relevant metrics for partners’ organic and paid marketing campaigns
- Retain clients and grow existing accounts for possible expansion of relationship
- Identify potential and strategic growth within existing accounts for Business Development Team to up-sell
What We're Looking For
- Versatile and strong communication, presentation, and writing skills
- Ability to communicate effectively and proactively with clients and internal team
- Ability to juggle multiple high priority projects and meet tight deadlines
- Thorough attention to detail and follow-through
- Excellent organization and project management skills
- Familiarity and solid working knowledge of Google Workspace (Docs, Sheets, Slides, etc) and Microsoft Office (Word, Excel, PowerPoint, etc)
- Ability to thrive with minimal direct supervision/management, but foresight and confidence to ask questions when needed
- Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn!
We'd Be Delighted If You Also Have
- Familiarity with the Mobile Industry and/or SEO, ASO
- Interest or experience in both iOS and Android apps and the mobile gaming space
Work Location & Travel Requirements
Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones.
Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely.
This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager.
Compensation
Starting Pay Range: $62,000-$69,000 USD per year
This is a good faith estimate of the base compensation we reasonably expect to pay for this position upon hire. Actual starting pay may vary based on factors such as relevant skills, work experience, market demands, and location. All offers include stock options so employees have the opportunity to benefit from Airship’s success.
Benefits & Perks
- Competitive medical, dental, and vision insurance options for you and your dependents
- Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off
- Support for your overall wellbeing with mental health and wellness resources
- Employer-subsidized life insurance as well as short-term and long-term disability
- A digital-first work environment and a monthly stipend to support remote work
- Mentorship and growth opportunities to build skills and accelerate professional development
- And more!
California residents can view the CCPA disclosure notice here.
Hiring Commitment
Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable.
By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.