Account Engagement Specialist, APAC
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
We’re looking for an Account Engagement Specialist (AES) for the Japan market. This role will enable millions of SMBs and professional businesses in Japan to get paid globally through Payoneer’s fast, flexible, secure and cost‑efficient solutions. The AES drives proactive, playbook‑led, scaled customer engagement focused on adoption, early growth and light cross‑sell. This position operates in a mass‑engagement model supported by Ops, with additional outreach triggered by customer signals or inbound needs. This role reports to the Team Lead, CSM APAC, based in South Korea.
Tokyo | Hybrid | Full Time
What you’ll do
- Manage and grow existing client relationships in the B2B and ecommerce segments, helping build long‑term engagement with high‑value users.
- Strengthen existing relationships and create new ones through proactive, playbook‑driven engagement to maximize acquisition, retention and cross‑sell opportunities.
- Partner closely with Customer Success Managers by identifying and nurturing high‑potential customers that can transition into the CSM portfolio.
- Maintain accurate and up‑to‑date customer activity information within the CRM platform.
- Participate in events and BTL activities, representing Payoneer in industry forums to drive awareness and industry visibility.
- Create and articulate compelling value propositions in coordination with the marketing team.
- Develop long‑term strategic relationships with key stakeholders across multiple customer segments.
Who you are
- 2–3 years of experience in account management, business development or a relevant customer‑facing role.
- Fluent in Japanese and English; proficiency in other Asian languages (Korean, Chinese) is a plus.
- Bachelor’s degree, preferably in business, communications or a related field.
- Ability to understand the big picture, connect key business drivers and identify growth opportunities.
- Strong written and verbal communication skills suitable for scaled outreach.
- Ability to manage and engage a large portfolio of customers simultaneously.
- Proficiency with playbooks, automation tools and trigger‑based workflows.
- Highly data‑driven, detail‑oriented and equipped with strong analytical reasoning.
- Ability to identify patterns, signals and hidden opportunities across many accounts.
- Strong collaboration skills with Ops and cross‑functional partners.
- Ability to make decisions in a dynamic environment, anticipate needs and deliver results.
- High degree of organization, focus and ability to work under pressure.
Not a must but a great advantage:
- Experience with direct sales for small businesses engaged in cross-border trade.
- Experience in the ecommerce industry (platforms, logistics)
- Experience using Salesforce or a similar CRM system.
- Experience in the Payments and Banking industry.
- Experience with data analytics & BI tools.
- Experience in working and collaborating with remote teams to get things done.
Stronger candidates can be considered for Account Engagement Manger role
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The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.