Enterprise Client Success Manager
$135k - $160k USD
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Role Summary
Location: New York, US
Hybrid
Full-time
We are looking for our next Enterprise Client Success Manager based in New York. This role provides unique potential for personal and professional growth. It is a high-impact, high-visibility role that will be a key driver for Payoneer’s growth. You will have the opportunity to work in a fast-paced team with various customers and receive personalized training and career opportunities.
It will focus on managing our largest and most strategic Enterprise clients in the region, enabling them to scale through making payments frictionless, driving acquisition of new merchants, and growing the Mass Payout solution stack through building trusted relationships with both key team members and client decision makers, and help customers realize value from Payoneer’s seamless payment capabilities.
What you’ll do:
- Manage Payoneer’s Enterprise client relationships at the senior level through understanding clients’ business, industry, payment needs & flows, growth opportunities.
- Develop and nurture relationships with key client stakeholders including C-Suite and senior management while understanding client’s strategic initiatives and decision-making process.
- Develop client retention and growth strategies for your managed client portfolio with various digital commerce verticals (e.g. gig economy, social platform, eCommerce, freelancer, content distribution, and others).
- Develop and drive the overall long-term strategy for accounts, aligned to customer business objectives, while prioritizing cross and up sell opportunities.
- Negotiate commercial & contractual terms, contract renewals, and work collaboratively with key internal stakeholders to execute on revenue goals and growth objectives.
- Interpret data (market data, competitive data, proprietary data, and client supplied data) to include in data-driven decision-making process and to create a clear view on status of client
- Conduct regular business reviews with clients to establish growth goals, and track performance against jointly agreed objectives
- Display accountability, adaptability, helpfulness, and focus to better support our clients to maintain client health
Who you are:
- Bachelor’s degree in related fields, with 5 years of experience in a client-facing role in high growth technology firms, ecommerce/payments firms, fintech space or in a financial institution.
- Successful track records of achieving commercial targets
- Data-driven and analytical mindset
- Analytical problem solver, customer obsessed, team oriented
- Excellent communication and presentation skills, both in person and over the phone in English.
- Ability to work with global cross functional teams including sales/BD, finance, marketing, risk, customer care, legal, product, professional services, and compliance.
- Work autonomously to own all aspects of the client relationship and be the client’s advocate within Payoneer.
- Willingness to travel
#LI-AB4
#LI-Hybrid
In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.
The annual base salary range for this position is
$135,000—$160,000 USD
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.