Account Executive
The Account Executive role has responsibility for daily client service, support and satisfaction while continuously learning our business and refining their skills. If you thrive on learning, listening, solving, communicating, and partnering to deliver service excellence in a fast-paced and deadline-driven environment, this could be the role for you. Ours is an ever-changing business that requires continuous learning across a wide range of media and technology solution And, it’s important work as you’ll be impacting the way companies and candidates connect.
Client Service
Perform daily management of existing clients which includes listening to their needs and delivering solutions. This requires heavy phone, email and online meeting time so you’ve got to love connecting with clients as well as with the media.
Build and maintain strong relationships – internally, with the media/vendors and especially with your clients.
Ability to listen well and communicate articulately in a professional manner written, telephone and in-person
Able to build and maintain strong relationships (internally and with clients)
Understand assigned client dynamics and requirements
Serve as client’s internal Shaker advocate, interacting with Shaker departments to coordinate all deliverable seamlessly
Prepare proposals and media recommendations as directed: conducting media research; talking to vendors; gathering options and pricing; organizing data for Client Management review and discussion
Prepare, process and fully execute all order types
Ensure client approvals are received prior to deadline
Create orders and manage through to final billing, ensuring a high level of detail and accuracy
Submit relevant forms for all internal requests, providing accurate and comprehensive scope details required to receive the best possible client deliverable
Follow-up with departments to ensure requested deadlines are met
Assist in the preparation of presentations to clients as requested
Manage passwords and reporting for client contracts and ensuring reports are pulled in a timely and detailed fashion as expected by the client
Sales
Become skilled at selling Shaker services
Effectively and efficiently scope and close projects and campaigns
Develop client-specific strategies to meet client needs/expectations
Generate client growth opportunities
Gain proficiency with: Programmatic, SEM/PPC/Sponsored Content, Social Media and Creative Services (EVP/Branding, campaign development, premium items and support materials, brochures), Interactive Services (Websites, landing pages, digital assets and more), technology solutions (ATS, CRM, Sourcing, and others) to help manage client initiatives within each core category
Build credibility and trust with clients and co-workers across all departments
Manage workflow and activity across all team members
Media & Vendor Relations
Attend all agency media/vendor presentations
Engage with media/vendors to understand product suites suited for specific client goals and objectives
Prepare media recommendations and plans based on client scope (hiring objectives, geography, budgets and more)
Present and review recommendations and alter as needed to achieve goals
Execute media plans, coordinating all assets (creative) and media agreements/orders
Track media performance against plan to ensure timely reporting and strategy changes that may be required
Project Management
Maintain client project logs
Act as liaison between client management and relevant departments to ensure objectives and timelines are met
Juggle multiple projects and clients simultaneously, ensuring accurate and timely delivery
Qualifications
Requirements
BA and ideally 3-6 years of experience
Background in advertising, marketing, HR/talent acquisition
Agency experience preferred; recruitment-related a strong plus
Excellent communication/client-interaction skills both in person and via phone/electronic media
Excellent attention to detail, strong organizational skills, and exceptional follow-through
Knowledge of current talent-industry marketing and advertising trends/best practices
Demonstrated proficiency in FileMaker, MS Office Suite (Word, PPT, Teams), Excel and LinkedIn
Ability to perform research and campaign planning
Strong capacity and desire to grow, develop, and engage with clients
Exceptional critical thinking and problem-solving skills
Additional Information
REWARDS AND CAREER ADVANTAGES
Within a culture defined by energy, fun, and talent, our team enjoys competitive pay, health and financial benefits, and the opportunity to work among innovative, friendly colleagues. The salary range for this role is 52,000-59,000.
ABOUT US
Shaker Recruitment Marketing is the leading full-service talent marketing agency redefining how organizations attract, hire, and retain talent. With 75 years of expertise in branding, talent attraction, media, MarTech, and analytics, Shaker delivers strategies that lead with insight, fueled by creativity, and grounded in a legacy of trust and innovation.