Account Manager
🚀 Now hiring for our April 7th Bootcamp 🚀
Shape the future with Ergeon!
Thanks for your interest in working with us!
As an Account Manager at Ergeon, you’ll step into a key position in the Sales Department focused on becoming a trusted advisor to residential homeowners. You’ll guide them through informed decisions about enhancing their properties, uncover challenges, and develop tailored solutions that deliver personal and property value. Through Ergeon’s consultative sales process, you’ll contribute to customer satisfaction and revenue growth.
Success in this role means building trust, mastering consultative selling, understanding the residential customer journey, and committing to continuous learning and improvement.
Today home improvement projects are painful, with 70%+ running over time and over budget. Ergeon’s goal is to build trust in every step to bring peace of mind to the home owners. We get the job done with the highest quality local subcontractors, optimized supply chain for materials, and expert knowledge of local regulations. With 30,000+ happy customers and an NPS of 72, we’re improving outdoor spaces across 40% of U.S. households. Ergeon has been named Best of HomeAdvisor, Best of Houzz, received the Angi Super Service Award, and is ranked #25 in best startup employers by Forbes.
Learn more about Ergeon and our globally distributed team!
⚙️ What You’ll Be Doing
- Manage leads from qualification to close to delivery of service.
- Conduct outbound communications, including calls, SMS, and email. Respond to inbound emails, texts, and phone calls.
- Apply consultative sales techniques (including SPIN) to uncover needs and build value.
- Build rapport and trust with customers by understanding their personal goals and property challenges.
- Connect customer needs to tailored solutions that enhance their property and lifestyle.
- Track and manage your pipeline using CRM tools, prioritizing follow-ups and closing activities.
- Coordinate with PMs and CSRs to deliver a seamless experience.
- Share customer insights and trends with the Sales Team Leader.
- Collaborate to refine our tools, training materials, and team processes.
- Contribute to knowledge sharing.
🦺 What We’re Looking For
Must-haves
- Consultative sales mindset with exposure to both B2C and B2B environments.
- Proven ability to manage a high-volume sales pipeline with accuracy and follow-through.
- Structured sales framework expertise (SPIN or similar).
- Persuasive communicator who builds trust and navigates objections with empathy.
- Simplifies complex offerings and helps customers make informed decisions.
- Tech-savvy, able to juggle multiple tools (Slack, Gmail, Pipedrive, Meets, Frontapp, internal tools).
- Self-directed and focused while working remotely, even during ambiguity.
Nice-to-haves
- Experience as an account manager in a sales or customer success team.
- Exposure to both retail and remote sales environments.
- Comfortable working with structured workflows and process tools.
- Experience supporting clients through post-sale transitions.
- Ability to identify patterns and recommend process improvements.
- Familiarity with construction or home services industries.
💡 What We Offer
- Compensation: USD $10/hour + USD $360 Monthly Performance Bonus. Paid weekly via Upwork.
- Bootcamp: A fully-paid, immersive training program featuring 1-on-1 mentoring, hands-on practice, and teamwork to set you up for success.
- Benefits & Perks:
- Post-Training: Birthday day off and language classes. Free noise-canceling headset, $400 Tech/Wellness/Learning fund, and co-working budget.
- After 6 Months: Stock options, flexible PTO, and subsidized health insurance.
- After 1 Year: Laptop replacement fund and more!
🧰 What You’ll Need
- Location: We are only considering applications from the following countries/regions: Account Manager Hiring Regions
- Availability:
- Coverage window: Monday through Sunday, 7 AM Eastern Time to 8 PM Pacific Time.
- Your shift: 8 hours per day, 5 days per week, scheduled somewhere within the window above.
- Tools & Tech:
To be considered and to thrive in this role, you’ll need a professional-grade remote setup that meets these minimum requirements:
Device & Performance
- Processor
- Windows (Intel): Core i5, 14th Gen or newer
- Windows (AMD): Ryzen 5, 7000 Series or newer
- Windows (Qualcomm): Snapdragon X Series or newer (Windows on ARM)
- Mac: Apple M1 Pro or newer — M4 (non-Pro) also accepted
- Memory:
- Windows: 16 GB DDR4 RAM (minimum) - 24GB recommended.
- Mac: 16 GB unified memory (minimum)
- Storage: 512 GB NVMe SSD
- Graphics:
- Windows: Integrated Graphics (Intel Iris Xe or AMD Radeon 680M or higher)
- Display: Full HD (1920 x 1080)
- It is HIGHLY recommended to have access to a second monitor.
Software & OS
- Windows 10/11 (64-bit)
- Latest stable macOS
Additional Setup
- Stable internet: 10 Mbps upload / 20 Mbps download (minimum)
- Noise-canceling headset with microphone
- Power backup: 250–300W UPS
- Access to 3.5 GB/day of data during outages
🌟 Take the leap and join us on this exciting journey! 🌟
Be part of Ergeon and elevate your career while making a meaningful impact.