Account Manager
About the Company
Rain makes the next generation of payments possible across the globe. We’re a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you’re curious, bold, and excited to help shape a borderless financial future, we’d love to talk.
Our Ethos
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
About the Role
Rain is seeking a detail-oriented, analytical Account Manager to join our team. In this role, you will be a key player in onboarding new companies onto our platform, helping them succeed in using Rain’s products and services. You will work closely with cross-functional teams including operations, compliance, and sales to ensure that our partners have a seamless experience and are fully supported in leveraging our offerings.
What You’ll Do
Own the customer lifecycle post-sales, through onboarding, and into adoption, renewal, and expansion
Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding and integration
Drive revenue by identifying use-case expansion, upsell/cross-sell opportunities, and leading renewals & commercials end-to-end
Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process
Support the design and implementation of onboarding workflows for new business customers
Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products
Work with product managers to define business requirements for onboarding and create user stories
Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders
What we're looking for
Bachelor's degree in Business, Analytics, Economics, or a related field
2-6+ years of experience in a customer success or similar role, preferably at a B2B company
Strong analytical and problem-solving skills, with the ability to work with complex data sets
Experience with product analytics tools
Excellent communication skills and ability to work cross-functionally with diverse teams
Ability to work independently and take ownership of tasks while collaborating with team members
Nice to have, but not mandatory
Experience in the financial services or credit card industry
Familiarity with SQL and other data query tools
Knowledge of customer onboarding best practices in a tech-driven environment
Things that enable a fulfilling, healthy, and happy experience at Rain:
Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take at least 10 days off.
Flexible working ☕ We support a flexible workplace. If you feel comfortable at home, please work from home. If you’d like to work with others in an office, feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will receive a stipend to create a comfortable home environment.
Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental, and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan 📦 We offer every Rainmaker an equity option plan so we can all benefit from our success.
Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to use for testing.
Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company off-sites both domestically and internationally.