Account Manager - Customer Success

This role is for one of the Weekday's clients

Min Experience: 2 years

Location: Bengaluru

JobType: full-time

We are seeking an Account Manager – Customer Success to help ensure trial users quickly realize value and convert into long-term, engaged customers. As the organization scales, delivering a smooth, high-impact trial-to-conversion journey becomes essential — and this role plays a key part in making that happen.

You will serve as the primary partner for trial users, guiding them through setup, enabling quick wins, and helping them experience meaningful results that lead to long-term adoption.

Requirements

What You’ll Do

• Own and manage relationships with trial users, ensuring they experience success and develop strong advocacy for the product.
• Drive trial-to-paid conversions by engaging users early, understanding their goals, and mapping a clear path to value.
• Proactively identify and unblock users who may be stuck or losing momentum.
• Deliver high-touch onboarding and activation support, especially for high-value or high-potential accounts.
• Apply strong customer success practices to guide setup, adoption, retention, and expansion opportunities.
• Collaborate with product, sales, and growth teams to share insights and enhance the overall trial experience.
• Track account health, usage patterns, and engagement signals to identify risks and capitalize on opportunities quickly.

What Makes You a Good Fit

• You genuinely enjoy helping customers succeed and find fulfillment in their progress.
• You have 2+ years of experience in customer success, account management, or a related role focused on driving outcomes and revenue.
• You’re comfortable having consultative conversations about ROI, business value, and customer success goals.
• You enjoy interacting with people from diverse backgrounds and learning about their challenges and perspectives.

Skills

• Customer Success
• Customer Retention
• Renewals
• Cross-Selling
• Upselling