Account Supervisor, Account Management

Who is Prosek?

We are entrepreneurial. Prosek is one of the largest independent communications and marketing firms in the U.S., with offices and strategic partners across the country and worldwide. We are specialized. Prosek provides unparalleled expertise with financial and professional services companies. We are people-centric. Our teams work together in a collegial atmosphere that breeds professional respect and friendship. We are award-winning. Join an "Army of Entrepreneurs" that was recently named 2025 Global Agency of the Year by PRovoke Media.

Overview:

Prophecy by Prosek, Prosek’s world class branding and advertising business, is seeking an Account Supervisor, Account Management, to join our growing team. In this role, the Account Supervisor will lead day-to-day client communications and oversee services, deliverables, and processes that help drive impactful branding and advertising work. This person will be a team player and liaison, working across all departments to accomplish clients’ marketing objectives with efficiency and client experience at the forefront. They will have exposure to senior-level clients, build strong, lasting client relationships, and support dynamic branding projects and campaigns.

We are passionate about making brands mean more and we do that by changing the way people feel about their brand, we educate and elevate. We know every brand should have a story and we are looking for storytellers to bring our client’s brands to life. We work hard and challenge ourselves to create the best work possible, but we look after each other along the way. There’s lots of perks and we genuinely love what we do. It is a fast-paced group that is full of growth opportunities, and we want like-minded individuals to join our team.

Sound interesting? We'd love to hear from you.

What you'll be doing

• Serving as the lead day-to-day contact for clients and building trusting relationships
• Conveying key milestones and progress updates to clients for all relevant projects
• Maintaining thorough, sensitive, and accurate communications with the client
• Obtaining client feedback and approvals on deliverables, budgets, and timelines throughout project lifecycle
• Engaging in two-way communication with clients and internal teams to ensure client needs are being met while upholding agency standards and best practices
• Developing strong relationships externally with client contacts and internally with fellow team members
• Supporting internal teams to ensure understanding and alignment of client objectives, budget, and agreed-upon scope
• Partnering with strategy and creative teams to support brief development and advise on the output of clients’ branding, marketing, and creative initiatives
• Partnering with project management team to develop project schedules, achieve deadlines, ensure accuracy of deliverables, fulfill scope of work, and optimize internal processes
• Working alongside senior team members to provide project support, account details, insight on client objectives, and strategic input as needed
• Possessing comprehensive understanding of internal processes related to client account management, creative development, and production, and be able to independently manage all aspects of process from kick-off to final delivery
• Acquiring and demonstrating knowledge of clients’ businesses, high-level trends in clients’ industries, and other considerations that would impact the clients’ projects
• Engaging with teams across Prosek (including communications, digital, media, and research) when necessary to provide insight on client work, Prophecy’s capabilities, and other information as needed
• Managing multiple accounts and projects across multiple brands at various stages of a project lifecycle
• Supporting the development of proposals, SOWs, RFP responses, and pitch presentations
• Developing opportunities to expand current scope / account size

What makes you qualified 

• 5-8 years of relevant account management experience
• Bachelor's degree in Advertising, Marketing, Communications, or related field preferred
• Experience working at a creative agency in a client-facing role
• Deep understanding of creative and production processes
• Ability to work in a growth-focused environment
• Ability to read, write, and comprehend complex instructions, correspondence, and documents
• Ability to effectively present information in one-on-one and group situations to clients, agency partners, and employees within the organization
• Ability to work with pace and maintain multiple project schedules
• Ability to navigate a collaborative team-oriented manner and work with internal and external stakeholders of all levels
• Critical thinking skills and ability to add value to processes, projects, and other team members
• Strong budget, time management, and prioritization skills across multiple projects
• Extreme attention to detail and high standards for output
• 4 P’s: Professional, Positive, Problem Solver, Personality
• Team player mindset and willingness to work collaboratively alongside peers
• Proficiency in Microsoft Suite and Google Workspace
• Resourcefulness: knowing when to ask questions, and where to look for answers

What are the perks?

• 401(k) employer match: There is no time like the present to prepare for your future!
• Premium healthcare plans, including medical, dental and vision coverage: Your health comes first.
• Hybrid work model: 2 days in the office, 3 days from home - Pick your own schedule.
• 2 weeks of remote work per year: You do you!
• Generous Paid Time Off (PTO) package, including birthday PTO: Take time to celebrate, recharge, and reset!
• Custom career opportunities: Choose your own adventure!

Our Core Values:

• Chemistry, Collaboration and Belonging: Our collegial culture inspires people with different perspectives and backgrounds to work towards common goals as we brainstorm, plan and execute on behalf of our clients and to build our business together.
• Grit and Hustle: We work hard. We roll up our sleeves. We are not precious or pretentious. We do not take short cuts. Instead, we put in the work and do what it takes to get the job done.
• The Excitement of New Challenges: We view challenges as opportunities and embrace them. They motivate us to learn and grow so that we can be the best versions of ourselves, for our clients and each other.
• A Workplace with Humanity: We recognize the rigor and demand of our work. We also recognize that life inside and outside of Prosek can be stressful. We work very hard to run our business with a heavy dose of humanity and to make Prosek a safe place where people enjoy the work and each other. 

Our Beliefs on Culture, Diversity & Belonging: 

We are committed to building a diverse workforce reflecting and embracing diversity of all kinds - diversity of geography, cognitive diversity, race, ethnicity, age, gender identity, sexual orientation, political affiliation, socioeconomic backgrounds. We believe having teams that represent the broader communities where we live and work creates a culture that celebrates creativity, inclusiveness and teamwork and helps us offer our global clientele of mature and emerging businesses counsel that is dynamic, rich and nuanced.

The anticipated salary range for this position is $90,000-$110,000. An employee's salary is determined by a range of factors including but not limited to relevant experience, qualifications, skills, seniority, geographic location, performance, and business or organizational needs. The range listed is one component of Prosek's total compensation package for employees. Other rewards may include medical, dental and vision coverage, 401(k) matching, new business commission, paid time off, and other benefits.

Prosek Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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