Accounts Receivable Specialist - Mass Retail

About the client

Our client creates luxury, premium-quality playing cards and lifestyle products sold worldwide — from high-end boutiques to mass retailers like Walmart and Target. They’re a design-driven, detail-obsessed team, and they hold ourselves to the highest standard in every aspect of our work.

About the role

We’re seeking a seasoned Accounts Receivable Specialist to own end-to-end AR for our mass retail accounts, ensuring accurate invoicing, EDI compliance, cash application, deduction management, and proactive collections. This role is ideal for someone who thrives in high-volume retail environments, knows retailer systems inside-out, and has a track record of driving measurable improvements in AR performance.

What You’ll Do

Own AR for Mass Retail Accounts

• Manage the full AR cycle for large retail partners — from invoice creation to payment posting.
• Ensure accurate invoicing and EDI compliance (810, 820, 850, 852 transactions).
• Post and apply customer payments promptly; reconcile discrepancies.
• Drive a proactive collections cadence to reduce Days Sales Outstanding (DSO) and keep aging current.

Deduction & Chargeback Management

• Lead end-to-end deduction resolution through retailer portals (e.g., Walmart Retail Link, Target Partners Online).
• Investigate root causes of short-pays and chargebacks, compile supporting evidence, file and track disputes, and recover lost revenue.
• Maintain a high recovery rate through timely dispute resolution and accurate claim documentation.

Retailer Systems & Compliance Navigation

• Monitor and resolve OTIF (On Time In Full) and other compliance fines.
• Reconcile PO/ASN/receipt variances in collaboration with 3PL partners and internal operations.
• Create and refine SOPs to prevent repeat issues, working cross-functionally with sales, logistics, and operations teams.

Requirements

What We’re Looking For

• 4–6+ years of AR experience in a CPG/wholesale business selling into mass retail.
• Proven ability to manage high-volume dispute resolution and short-pay remediation.
• Strong KPI ownership: DSO reduction, dispute recovery rate, dispute cycle time improvement.
• Expert-level knowledge of mass retail portals and EDI transactions (810, 820, 850, 852).
• Familiarity with OTIF and retailer compliance requirements.
• Strong Excel skills and comfort working in ERP systems.
• Exceptional attention to detail, documentation, and follow-through.
• Professional references that can vouch for performance and reliability.