Administrative Assistant (Healthcare Account)
Our client is a trusted Australian-based healthcare services provider delivering timely, professional support to patients and clinics.
As they continue to grow, they are looking for a reliable and detail-oriented Administrative Assistant to join their remote team. This role is ideal for someone who thrives in a fast-paced support environment and is confident in managing communication, calendars, and admin processes remotely.
Job Responsibilities:
- Manage incoming and outgoing calls with professionalism and a friendly tone.
- Perform accurate and consistent data entry into internal systems.
- Read, respond to, and escalate emails appropriately.
- Manage and update calendars and schedules.
- Maintain accurate internal records and task notes.
- Liaise with patients, internal teams, and external contacts as needed.
- Use Outlook, Gmail, and Microsoft Office tools to complete daily tasks.
Requirements
- Strong proficiency in Outlook and Gmail.
- High-level skills in the Microsoft Office Suite.
- Excellent English communication skills—verbal and written.
- Friendly and professional phone manner with a clear, neutral accent
- Strong attention to detail and organisational skills.
- Ability to work independently and handle confidential information.
- Experience with voice recording or transcription is a plus.
- Must be willing to work on Perth time (same time zone as the Philippines).
Highly Essential:
- Must have a dual monitor set-up.
- Must be comfortable working on weekends (work schedule is Sunday to Thursday).
- Must be comfortable with taking a high volume of inbound and outbound calls.
- Previous administrative or customer service experience in a healthcare setting.
- Must know how to read prescriptions.
Benefits
- Permanent work-from-home set-up
- Dayshift (Perth, Australian business hours)
- Full-time job
- HMO
- Annual leave
- Adhoc Bonus