Afternoon Concierge - Full Time
Excel is looking for passionate people who are just as excited about exceptional services as we are, for a long-term stable opportunity.
The focus of this role is to deliver industry leading concierge services to residents of high-end Sydney based apartment complexes. Our concierge act as the face of the building and provide a professional welcome to residents and exceptional service experiences that bonds Excel to the clients and their guests.
What You Will Be Doing:
- Providing all residents and guests with a 5-star service, ensuring exceptional front desk services.
- Assisting the Building Manager and Head Concierge with issues related to By Laws, resident car park, reporting, keys auditing.
- Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surrounds.
- Database maintenance, receiving and answering emails, telephone, and security intercom enquiries.
- Securing resident keys, security devices, parcels, and dry cleaning.
- Internal and External Patrolling.
- Completing Incident Reports when necessary and responding to emergencies.
- Ensuring entry and lifts are tidy and presentable.
Working hours: Monday to Friday from 3pm to 11pm
📍 Fantastic location - Just a few steps away from the train station, making commuting quick and easy!
Qualifications
Must Have
- Front of house or customer service experience.
- Computer literacy (use of Microsoft Word and Excel, e-mail and BuildingLink).
- Availability to work late nights.
- Ability to build rapport with residents and cooperative relationships with the team.
- Proven quality written and verbal communication skills.
Your Strengths
- Capability to work within a team environment and follow Site Procedures and Company Policies.
- Be professionally presented.
- Punctuality and proactivity.
Additional Information
What We Offer:
- Opportunity to work on prestigious residential sites
- Loyalty Award Program and Exceptional Performance Award recognition
- Support from Training Coordinator and Head Office
- Uniform is provided:
- MEN UNIFORM - Black business suit, tie, and name badge.
- LADIES UNIFORM - Black business suit, scarf, and name badge.
Training is provided prior to first shift.
This is a full-time role. Candidates must be eligible to work in Australia and provide a valid Police Check as part of the recruitment process.
We thank all applicants in advance and advise that only short-listed candidates will be contacted.