Agent Experience, Support
Who We Are:
Real (Nasdaq: REAX) is a publicly traded, fast-growing global real estate brokerage powered by technology and driven by people. Since our founding in 2014, we’ve been reimagining the residential real estate experience. With operations across the U.S., Canada, India, and the District of Columbia, we’re leading the industry with our cutting-edge platform that empowers agents, simplifies the buying and selling journey, and unlocks greater financial opportunities.
At Real, we believe in pairing Tech x Humanity to create something truly different.
Learn more at https://www.onereal.com/
Work Schedule: 9AM - 6PM EST or 10AM - 7PM EST, Monday - Friday
About the Role:
We’re seeking an Agent Experience, Support team member to join Real’s Operations organization. In this role, you’ll be a primary support resource for Real estate agents, partnering with internal teams to resolve issues, answer questions, and improve the day-to-day agent experience.
This position is well suited for someone with experience as a transaction coordinator, settlement specialist, or agent assistant who understands the U.S. real estate transaction process.
What You’ll Do:
Respond to agent inquiries submitted through support tickets and email, with accuracy and efficiency.
Collaborate with fellow Agent Experience, Support team members to ensure timely resolution of agent issues.
Escalate complex or specialized requests to appropriate internal teams (e.g., Onboarding, Marketing, MLS, Engineering).
Conduct remote product, platform, and program walkthroughs with agents via Zoom or Google Meet, as needed.
Identify recurring issues and agent pain points, partnering with your manager and team to recommend process improvements.
Support agents in effectively using Real’s technology, tools, and services, to achieve positive business outcomes.
What You’ll Bring:
A strong service mindset and genuine passion for supporting agents and their businesses.
Clear, professional written and verbal communication skills, with strong listening abilities.
Strong problem-solving skills and sound judgment in a fast-paced support environment.
High attention to detail and strong organizational skills.
Ability to manage multiple requests and priorities simultaneously.
Comfort building trust and credibility with agents and internal partners.
Interest in real estate technology and evolving industry tools.
Education & Experience:
Bachelor’s degree preferred.
2–4 years of experience in customer support, client success, or client-facing roles.
At least 1 year of real estate industry experience, such as agent assistant, transaction coordinator, or settlement specialist.
Working knowledge of the U.S. real estate transaction process.
Experience with customer support platforms, such as Zendesk, preferred.
Proficiency with Google Workspace preferred.
Ability to quickly learn new systems, tools, and real estate concepts.
Bilingual skills are a plus, with Spanish language proficiency preferred.
How We Work: Our Operating Principles
Our Operating Principles are the blueprint of Real’s culture. They guide how we show up, make decisions, and bring our mission to life every day:
Be Agent Obsessed: We design every decision around creating value for our agents and their clients.
Move Fast with Purpose: We act with urgency, clarity, and focus—without compromising our standards.
Own Your Outcome: Effort matters, but results matter more. We adapt, learn, and improve.
Be Bold; Challenge Often: We challenge assumptions, rethink “the usual,” and push for smarter, simpler solutions.
Win Together: We set high standards, collaborate deeply, and celebrate shared success.
Additional Details:
Location Requirements: Candidates must be based in the U.S. to be considered.
Physical Requirements: Ability to sit for long periods of time.
Our Commitment:
Real Broker LLC is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We welcome applicants of all backgrounds and identities, and we do not discriminate on the basis of race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, citizenship, veteran status, or any other status protected by applicable law.