Agent IT Helpdesk International Franchise (m/f/d)

In this role, you will work closely with different SIXT technology departments and the Franchise Operations Management team which manages more than 100 global SIXT Franchisees. You are the first point of contact for user questions from our International Franchisees and ensure the daily functioning of our rental software. Whether you already have professional experience in the field of mobility or not: if you have a high affinity for technology and feel comfortable in first level support and troubleshooting, then join team Orange as an Agent IT Helpdesk International Franchise (m/f/d)!

YOUR ROLE AT SIXT

• You are the First Level support for our International and globally operating Franchisees and always answer incoming enquiries (regarding various software applications)
• You form the interface between our Franchisees and our IT departments in order to ensure a system-compliant use of our SIXT rental software.
• You are responsible for a wide range of requests from our Franchise partners, such as vehicle or user setup, change requests, error analyses and much more.
• You process the incoming tickets on time and prioritize them correctly
• You support in testing to ensure smooth operations across different SIXT systems
• You coordinate internal and external stakeholders in relation to change requests and error analyses

YOUR SKILLS MATTER

• Technical Skills You have experience in the helpdesk or customer service area as well as in relevant IT applications (MS Office, etc.). It is beneficial if you have already worked with a ticket system (e.g. ServiceNow)
• Trouble Shooting You stay calm when analyzing problems and work accurately to solve them as soon as possible in close coordination with your colleagues
• Language You have a good command of written and spoken English as you deal with more than 100 global Franchisees
• International You enjoy working with International partners, have a very good reading comprehension and strong communication skills!

WHAT WE OFFER

• Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year
• Work-Life Balance Benefit from a hybrid working model with no dress code
• Permanent Contract & Competitive Compensation Our employment contract is permanent from the start. Enjoy above-average compensation with performance-related bonuses
• Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Well-being Private health insurance to support your well-being, plus the Coverflex advantage system

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

About the Company