AI Account Strategist, Early Career
About Us
We're living through a fundamental shift in how people discover, evaluate, and purchase products. The next generation doesn't respond to traditional marketing -- they build relationships with brands through authentic social interactions, seek recommendations from communities they trust, and expect personalized experiences that feel human, not corporate.
At Nectar Social, we're building the AI-native social operating system that enables this new era of commerce. We believe every social interaction should deepen the relationship between brands and their communities while creating genuine value for both sides.
Founded by ex-Meta product and engineering leaders, we've raised over $30M in total capital from investors including GV and True Ventures. We work with brands like Oura Health, Caraway, e.l.f. Cosmetics, Kosas, OLIPOP, and many more. We're building the future of social commerce -- where community, conversation, and commerce converge.
The Role
We're looking for an early career AI Account Strategist to help drive implementation and ongoing success for our brand partners. You'll work closely with customers to help them adopt AI across social, support, creator, and content workflows, and ensure they see growing value from our platform over time.
This is a high-impact, hybrid role at the intersection of AI innovation and brand strategy. You'll learn to become a trusted advisor to brand stakeholders adopting AI-native workflows for the first time, with mentorship and support from our go-to-market leadership.
What You'll Be Doing
Support the full customer journey: onboarding, education, workflow setup, health monitoring, and renewals
Work alongside marketing, brand, and social teams to translate their goals into scalable AI workflows
Help customers get started with AI agents for engagement, listening, creator tracking, and analytics
Monitor account health, track usage trends, and surface insights that drive retention and expansion
Capture structured product feedback from customers and relay it to design and engineering
Contribute to internal resources like onboarding guides, case studies, and best practices that help scale customer adoption
What We're Looking For
0–2 years of professional experience in customer success, account management, consulting, marketing, or a related field (internships count)
Genuine interest in social media, creator marketing, and how brands build community online
Natural curiosity about AI and automation. You experiment with new tools, follow the space closely, and get excited about helping others adopt new technology
Strong written and verbal communication skills. You're clear, organized, and comfortable working with external stakeholders
Self-starter mentality. You take ownership, ask good questions, and figure things out without waiting to be told
Bachelor's degree required. Strong academic background is a plus
Bonus Points
Experience (including internships or campus roles) at a SaaS company, agency, or brand marketing team
Hands-on experience with AI-native tools like Claude, Claude Code, Cursor, or other LLM-powered workflows
Exposure to customer-facing work: training sessions, onboarding documentation, support, or enablement
Interest in or experience with DTC, beauty, or wellness brands
What We Offer
Competitive compensation and early equity
Health, vision, and dental benefits + 401(k) match
Clear career path into customer leadership, solutions, or product roles
Free lunch in the heart of University Ave. in Palo Alto
Deep exposure to cutting-edge AI tooling and the opportunity to shape how brands use it
A collaborative, ambitious team defining a new category of AI-native marketing infrastructure