AI & Automation Specialist

About AlayaCare 

At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.   

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career. 

About the Role  

As our AI & Automation Specialist, you will sit within the IT function and partner across the organization to identify high-impact, repetitive workflows that can be transformed through AI-powered agents, copilots, and automation.
This is a hands-on builder role for someone who enjoys turning ambiguity into structured, measurable outcomes. You’ll work directly with teams across the organization to uncover inefficiencies, design practical AI solutions, pilot them responsibly, and scale what works. Your mandate is simple but powerful: reduce manual effort, improve quality and consistency, and help teams focus on work that truly moves the needle.
Because we operate in a healthcare environment, governance matters. You will help ensure that every AI solution is safe, compliant, transparent, and grounded in human oversight.
If you’re excited by the idea of combining process thinking, automation, and real business impact, this role is for you.

What You’ll Do 

• Partner with departmental leaders to map workflows, identify automation opportunities, and prioritize initiatives based on measurable impact such as time savings and error reduction.

• Translate business problems into clear outcomes supported by AI-powered workflows and agents.

• Design and build AI solutions using approved low-code platforms, scripting (Python or JavaScript), APIs, and internal systems.

• Configure prompts, rules, and decision logic to ensure reliable, predictable behavior.

• Run pilots, gather structured feedback, analyze results, and recommend whether to scale, refine, or retire solutions.

• Embed human oversight, escalation pathways, and auditability into all workflows.

• Partner with Security, Legal, and Compliance to meet privacy, data residency, and healthcare regulatory requirements.

• Create guides, demos, and training materials to help teams confidently and responsibly use AI tools.

• Serve as an internal AI advisor, sharing best practices and reusable patterns to accelerate future implementations.

What You Bring to the Team 

• Demonstrated experience in process optimization, automation, or consulting.

• Experience building at least one AI or automation workflow, bot, assistant, or similar solution.

• Comfort working with basic metrics and impact analysis.

• Ability to use scripting or programming languages such as Python or JavaScript.

• Experience working with APIs, JSON, REST, and data manipulation.

• Familiarity with low-code or workflow automation platforms.

• Strong problem-solving skills and structured thinking when unpacking ambiguous business processes.

• Ability to communicate technical concepts clearly to non-technical stakeholders.

• A collaborative, service-oriented mindset and comfort partnering across functions.

• Hands-on curiosity with AI, LLMs, and automation tools.

• Bilingual in English and French is an asset.

• Experience in regulated environments, healthcare, workflow engines, chatbots, or analytics tools is an asset.
  

Why Join AlayaCare?  

Work With Purpose  

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.  

Grow in a High-Trust Culture  

We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.  

Balance That Works for You  

We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.  

Benefits That Matter  

• Equity in a well-funded, scaling company.  

• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.  

• Parental leave top-up and family support programs.  

Inclusive by Design  

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.  

Location and Work Model  

This role is based in Montreal. At AlayaCare, our hybrid model includes 2 set in-office collaboration days/week, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.  

Ready to Join Us?  

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.  

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.  

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to talentacquisitionteam@alayacare.com.