AI Engineer

We’re looking for an AI Engineer to design and develop practical AI solutions for our internal operations and client-facing workflows. You’ll build intelligent systems that improve accuracy, automate processes, and enhance user experience.

Key Responsibilities

• Develop a chatbot that uses a predefined knowledge base to answer specific questions with accurate, controlled responses.
• Build and optimize an AI-driven ticket routing system that classifies incoming tickets and assigns them to the right teams.
• Work with operations and product teams to shape requirements and convert them into production-ready AI features.
• Maintain model performance, update datasets, and ensure reliability and scalability of AI systems.
• Implement best practices in prompt engineering, data handling, and model evaluation.

Requirements

• Experience with LLMs, NLP, and chatbot development.
• Strong skills in Python and relevant ML frameworks (e.g., PyTorch, TensorFlow).
• Understanding of classification models and workflow automation.
• Ability to turn business needs into technical solutions.
• Prior experience deploying AI systems in production is a plus.
  rest api (fast or flask) or backend experience is a plus.