At Connectly we are building the future of conversational commerce in Latin America with the focus on Whatsapp. Instead of shoppers installing yet another app, we are offering a 360 engagement platform for retailers inside of an app that everyone already have on their phone - Whatsapp.
We are a VC backed series B startup with a world-class team coming from Facebook, Google, Uber and other silicon valley companies. We are a remote-first company with offices in San Francisco and Bogota.
Job Summary
The AI Lead is responsible for bringing Connectly's AI platform to clients. You will be responsible for the success of a group of clients, from designing and implementing journeys, defining new AI features, and developing relationships with our clients.
Responsibilities include:
Deliver AI expertiseLead AI team and leverage our AI platform to work with clients and create amazing experiences for end usersBuild strong relationships with clients, helping them drive their AI strategy and addressing their concernsCreate a feedback loop between clients and the Engineering / Product teamsAccount ExpansionUnderstand the main challenges and opportunities to grow AI applications in customer journeys, and work with clients and product to address themDefine, monitor, and report client success metrics, improving them over timePresent results and expansion proposals to different stakeholdersPractical ImplementationLead the implementation of AI solutions for complex and specific client problemsAdjust product implementation based on data analysis and client feedbackCollaborate with the Product team to solve problems and suggest improvements
What will make you excel at this job:
Proven ability to solve complex problems in a structured wayHigh drive for impact and willingness to go beyond current solutions and frameworksA strong sense of urgency while keeping scalability and repeatable processes in mind to ensure long-term successCurious people who can learn difficult things quickly
Requirements:
Being located in Brazil Proficiency in both Portuguese and English3 to 5 years of professional experience as a management consultants, product manager or in a similar role in an AI companyExperience in project management and client or stakeholder relationshipsStrong analytical background and ability to connect with technical teamsEngineering / technical experience is a plusExcellent collaboration skills across different areas (Sales, Engineering, Product)
We are a strong believer in passion, curiosity and willingness to learn on the job. If you are in doubt, we encourage you to apply!
Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.
