AI Operations Engineer
Company Description
Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry.
We are a growing, values-led community of 350 plus employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. And we’re succeeding!
Veracross is five product brands in one global tech company
- Veracross SIS is a one-person, one-record school management platform
- Magnus Health provides cloud-based Student Health Record (SHR) solutions
- Digistorm connects with their communities through Digistorm Websites, Digistorm Funnel, and Digistorm Apps.
- Epraise incentivizes student well-being and connects teachers, students, and families.
- Firefly provides an online learning space for students and teachers
About the Role
We’re forming a new AI & Data Operations team and hiring our first AI Platform Engineer to bring safe, practical AI operations into our EdTech products. You’ll work end‑to‑end across the AI stack – from infrastructure to shipping features.
This is a hands‑on role. You’ll partner closely with engineering leadership and product teams to ship AI features that help schools, while ensuring reliability, safety, and cost control.
What You’ll Do
Build AI‑Powered Product Features
- Design and ship agentic AI products to optimize and automate school operations
- Build systems using school‑specific data and institutional knowledge; develop prompt strategies and reusable libraries
- Integrate AI capabilities into existing Ruby on Rails applications via APIs and SDKs
Operate, Optimize & Scale LLM Systems
- Curate and maintain our AWS AI infrastructure (Bedrock, GuardRails, etc.)
- Evaluate and select models, benchmark quality, latency, and cost on school operations tasks
- Optimize prompts, caching, batching, and workflows to improve performance and reduce spend
- Monitor token usage and implement budgeting and cost controls; run A/B tests across approaches
Safety, Guardrails & Compliance
- Design guardrails to prevent hallucinations, bias, and inappropriate outputs
- Detect and redact PII in AI inputs/outputs; establish safety protocols for K–12
- Build feedback loops for human review and continuous improvement
Observability & Evaluation
- Instrument AI systems with logging, metrics, and tracing; build dashboards for quality, latency, cost, and safety
- Create evaluation datasets and automated testing pipelines, incorporate user feedback into ongoing improvements
Research & Enablement
- Stay current with the AI/ML ecosystem; prototype new models, techniques, and tools
- Evaluate and select AI hosting solutions (AWS AgentCore, Cloudflare Agents, etc.)
What You’ll Build (First 12 Months)
- AI‑powered features with measurable impact on school operations
- Core AI operations infrastructure: evaluation, monitoring, and guardrails
- Scalable best practices for responsible AI across our products
Requirements
- 5+ years of software engineering experience, including hands‑on LLM work
- Experience building and operating production AI applications
- Strong understanding of prompt engineering LLM best practices
- Comfortable working with APIs in a polyglot environment
Strongly Preferred
- Applied AI skills
- Ruby on Rails experience (or willingness to learn quickly) or similar frameworks
- Experience in regulated or safety‑sensitive domains
Personal Qualities
- Pragmatic, production‑minded, and security focused
- Curious and fast‑learning; clear communicator with technical and non‑technical audiences
- Mission‑driven about improving school operations
Why This Role Is Unique
- One of the first roles shaping AI solutions across our entire product portfolio
- Direct impact on the quality of life of our users
- Modern AI solving real problems—not research for research’s sake
- Work on a roadmap with strong executive support on a small team with big influence
Our Tech Environment
Ruby on Rails applications • SQL Server, Postgres & MySQL • AWS cloud infrastructure
You’ll have meaningful input into tool selection, workflows, and long‑term AI strategy.
Benefits
- Our team is fully remote- everyone works from home
- 25 days holiday, plus public holidays
- 4% matched pension contributions
- Payroll Giving
- Private medical
- Discounted Gym Membership
- Cycle Scheme
- Enhanced Sick pay
- Enhanced Maternity, Paternity, Adoption and shared Paternity Leave pay.
- Employee Assistance Program