Apartment Host - Event Operations
What's in it for you...
- Become part of a team that’s very passionate about creating great hospitality experiences.
- Competitive salary per hour.
- 29 days holiday (including bank holidays), pension and life insurance.
- Food on us during your shift.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities.
- Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
- Excellent discounts across The Hoxton and the global Ennismore family.
What you’ll do…
- Be the go-to for all delegates, you’ll have your own way of helping them with what they need, making them welcome and at ease.
- Ensure our space is set to impress from first light, to close of play, with everything in-between.
- Keep on top of our meeting room maintenance and ensuring all the rooms are set up correctly, with billing and checking in and out for events are smooth.
- Liaise closely with our groups and events team and work closely with the rest of the hotel team to ensure you are providing a great experience for our guests, from first contact to when they go and beyond.
- Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and supporting with requests.
- Handle cash and card payments and help out the team on the floor.
- Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded.
What we’re looking for…
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- Previous experience in a busy front of house role; you genuinely care about making people feel welcome and looked after.
- You are the person that knows everyone, and they all know you.
- Nothing is an issue for you, you know what our guests want even before they do.
- Someone who’s great at growing and nurturing long lasting relationships; people are naturally drawn to working with you.